Firmhouse experienced a major incident on January 21, 2026 affecting Checkout & Self Service Center, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 21, 2026, 09:51 AM UTC
We are experiencing a significant disruption affecting checkouts and payment processing for all merchants using Mollie. Mollie has confirmed a Full Disruption of their API. As a result, API calls are currently failing or timing out, which prevents payments from being initiated or completed successfully. Our team is monitoring Mollie's progress closely. You can also follow their official incident report directly for real-time updates: https://status.mollie.com/cmknu65c00alxlh6zc1una9yz
- monitoring Jan 21, 2026, 10:00 AM UTC
Mollie has reported that they have implemented a fix to address the API disruption and are currently monitoring the results.
- resolved Jan 21, 2026, 10:14 AM UTC
This incident has been resolved.