Firmhouse experienced a minor incident on December 8, 2025 affecting Portal and Main Platform, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Portal and Main Platform
Update timeline
- identified Dec 08, 2025, 06:48 AM UTC
We’ve detected a delay in payment creation that is affecting some merchants; we’re investigating the issue.
- monitoring Dec 08, 2025, 06:57 AM UTC
We've implemented a fix and payments are now processing. We're continuing to monitor performance and will update if further action is needed.
- resolved Dec 08, 2025, 07:24 AM UTC
The payment creation delay has been resolved, and all systems are now operating normally. We are implementing measures to enhance system resilience and prevent future occurrences.