Firmhouse incident

External DNS provider issues

Major Resolved View vendor source →

Firmhouse experienced a major incident on February 10, 2026 affecting Portal and Main Platform and Checkout & Self Service Center and 1 more component, lasting 12h 47m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2026, 06:16 PM UTC
Resolved
Feb 11, 2026, 07:04 AM UTC
Duration
12h 47m
Detected by Pingoru
Feb 10, 2026, 06:16 PM UTC

Affected components

Portal and Main PlatformCheckout & Self Service CenterAPIDeveloper Docs

Update timeline

  1. identified Feb 10, 2026, 06:16 PM UTC

    We’re currently experiencing intermittent issues due to degraded performance at our external DNS provider. This may cause slow DNS resolution and delayed or failed requests for some users.

  2. monitoring Feb 10, 2026, 07:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 11, 2026, 07:04 AM UTC

    This incident has been resolved.