Firmhouse experienced a critical incident on February 3, 2026 affecting Portal and Main Platform, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Portal and Main Platform
Update timeline
- identified Feb 03, 2026, 03:45 PM UTC
We have identified an issue with pages not loading and showing an error message. We are working on a fix.
- monitoring Feb 03, 2026, 03:51 PM UTC
We've implemented a fix and are monitoring if the issue is resolved.
- monitoring Feb 03, 2026, 03:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 03, 2026, 06:54 PM UTC
The small hiccup is resolved and everything has been running smoothly since a couple of hours now. Sorry for the interruption!