ExamSoft Outage History

There were 4 ExamSoft outages since March 4, 2026 totaling 607h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.examsoft.com

Major April 23, 2026

Phone Support Currently Unavailable

Detected by Pingoru: Apr 23, 2026, 08:36 AM UTC
Resolved: Apr 23, 2026, 10:36 AM UTC
Duration: 1h 59m

Affected: Support

Timeline · 2 updates

investigating Apr 23, 2026, 08:36 AM UTC

We are currently experiencing technical issues with our phone lines. To ensure you receive timely assistance, please use our alternative support channels: Live Chat: Visit our Help Center (https://support.examsoft.com/hc/en-us) and click the chat icon located at the bottom right corner of the screen. Email: Reach out to our team directly at [email protected].
resolved Apr 23, 2026, 10:36 AM UTC

We are pleased to advise that service has been restored, we regret any inconvenience this may have caused if you were impacted by today’s incident.

Read the full incident report →

Minor March 30, 2026

Support Hold Times

Detected by Pingoru: Mar 30, 2026, 03:06 PM UTC
Resolved: Apr 06, 2026, 08:59 PM UTC
Duration: 7d 5h

Affected: Legacy Portal (examsoft.com/institutionid)Support

Timeline · 4 updates

investigating Mar 30, 2026, 03:06 PM UTC

We are currently experiencing higher than usual wait times in our Support queues. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the [email protected] email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.
identified Mar 30, 2026, 03:48 PM UTC

We are currently experiencing an issue with NYLE registrations. If you are having issues processing a payment for your applicant registration, please utilize the checkout with Paypal option and sign in with your Paypal account. We will provide an update as we obtain more details. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the [email protected] email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.
monitoring Mar 30, 2026, 04:44 PM UTC

Call volumes have returned to a steady state. We will continue to monitor the NYLE registration and payment issues. For non-urgent needs, please email us at the [email protected] email address
resolved Apr 06, 2026, 08:59 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 19, 2026

Examplify Monitored Exams Unable to be Reviewed

Detected by Pingoru: Mar 19, 2026, 04:18 PM UTC
Resolved: Mar 25, 2026, 07:59 PM UTC
Duration: 6d 3h

Affected: Legacy Portal (examsoft.com/institutionid)Enterprise Portal (ui.examsoft.io)Examplify ServicesExamplify for iPad Services

Timeline · 3 updates

investigating Mar 19, 2026, 04:18 PM UTC

We are investigating an issue where Examplify exams that have monitoring enabled are unable to be reviewed by both AI and Human Review. Our team is actively investigating and working to restore normal service as quickly as possible. Any videos submitted have been stored and will be reprocessed once we have resolved this issue. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.
monitoring Mar 19, 2026, 10:58 PM UTC

We have restored normal service for Examplify exams with monitoring enabled. Any new Examplify exams with monitoring enabled are now processing as expected. We are still reprocessing videos that were safely stored during this pause in service and will update this page once that is completed. Thank you for your patience while we resolve this issue. For all updates, please subscribe to status.examsoft.com website.
resolved Mar 25, 2026, 07:59 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 4, 2026

Australian 03-8594-1209 Phone Line Issues

Detected by Pingoru: Mar 04, 2026, 07:39 PM UTC
Resolved: Mar 16, 2026, 03:28 PM UTC
Duration: 11d 19h

Affected: Support

Timeline · 2 updates

investigating Mar 04, 2026, 07:39 PM UTC

ExamSoft's Australian 03-8594-1209 line is currently experiencing intermittent issues and may impact user's ability to call into our support line. As we investigate, we encourage you to utilize our other support resources on examsoft.com/contact such as using the 954-429-8889 number, chat with us on our support.examsoft.com portal or email us at the [email protected] address.
resolved Mar 16, 2026, 03:28 PM UTC

This incident has been resolved.

Read the full incident report →

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