ExamSoft experienced a minor incident on October 20, 2025 affecting Legacy Portal (examsoft.com/institutionid) and Enterprise Portal (ui.examsoft.io), lasting 12h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Legacy Portal (examsoft.com/institutionid)Enterprise Portal (ui.examsoft.io)
Update timeline
- investigating Oct 20, 2025, 12:51 PM UTC
We are aware of reports that some users are receiving a 502 error while navigating to ExamSoft.com. You should be able to log into the portal directly by navigating to your institution's portal's unique URL. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this.
- investigating Oct 20, 2025, 03:03 PM UTC
We are continuing to investigate this issue.
- resolved Oct 21, 2025, 01:32 AM UTC
This issue has been resolved.