ExamSoft experienced a minor incident on March 30, 2026 affecting Legacy Portal (examsoft.com/institutionid) and Support, lasting 7d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 30, 2026, 03:06 PM UTC
We are currently experiencing higher than usual wait times in our Support queues. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the [email protected] email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.
- identified Mar 30, 2026, 03:48 PM UTC
We are currently experiencing an issue with NYLE registrations. If you are having issues processing a payment for your applicant registration, please utilize the checkout with Paypal option and sign in with your Paypal account. We will provide an update as we obtain more details. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the [email protected] email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.
- monitoring Mar 30, 2026, 04:44 PM UTC
Call volumes have returned to a steady state. We will continue to monitor the NYLE registration and payment issues. For non-urgent needs, please email us at the [email protected] email address
- resolved Apr 06, 2026, 08:59 PM UTC
This incident has been resolved.