ExamSoft experienced a major incident on June 17, 2026 affecting Legacy Portal (examsoft.com/institutionid) and Legacy Portal Reporting and 1 more component, lasting 4h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 17, 2026, 02:50 PM UTC
We are currently investigating reports that administrators are unable to post exams through the Legacy Portal. Students who have already downloaded their exams can continue to launch and take their exams without issue. Any completed exam is safely stored on the student's device and can be uploaded once services are restored. We will provide updates as more information becomes available.
- monitoring Jun 17, 2026, 03:50 PM UTC
We have observed that exam posting functionality through the Legacy Portal has been restored, and administrators should now be able to post exams successfully. If a posted exam is missing, please recreate the exam and post it again. At this time, we are continuing to investigate the cause of the issue. Students who have already downloaded their exams can continue to launch and take their exams without issue. Any completed exam is safely stored on the student's device and can be uploaded normally. We will continue to provide updates as more information becomes available.
- resolved Jun 17, 2026, 07:23 PM UTC
Exam posting functionality through the Legacy Portal has been restored, and administrators are able to post exams successfully. If a posted exam is missing, please recreate the exam and post it again. Students who have already downloaded their exams can continue to launch and complete their exams without issue. Completed exams remain safely stored on the student's device and can be uploaded normally. At this time, all services are operating normally. We will continue to review this incident internally, but no further customer impact has been observed.