ExamSoft experienced a major incident on December 4, 2025 affecting Legacy Portal (examsoft.com/institutionid) and Legacy Portal Reporting, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 04, 2025, 04:52 PM UTC
We are aware of reports that some users are having issues loading or logging into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.
- investigating Dec 04, 2025, 05:59 PM UTC
We are continuing to investigate the reports of Legacy portal issues. Currently, Users are reporting the ability to log in but slowness loading pages.
- identified Dec 04, 2025, 06:31 PM UTC
The cause of the issue has been identified and we are implementing a resolution.
- monitoring Dec 04, 2025, 06:33 PM UTC
Performance is returning to normal, Legacy portal users should be able to now log in and navigate the portal. We will continue to monitor.
- resolved Dec 04, 2025, 07:02 PM UTC
The incident has been resolved and services have returned to normal.