ExamSoft experienced a minor incident on October 20, 2025 affecting Legacy Portal (examsoft.com/institutionid) and Enterprise Portal (ui.examsoft.io) and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 10:05 AM UTC
Due to an unexpected third party intermittent service degradation, you may encounter some issues accessing our services via an integration, such as syncing or pushing grades, you may also encounter some issues uploading answer files. The third party have applied an initial fix, and are monitoring the results. You may experience some latency whilst trying to re-access the service, but it is recommended that you try again if you encounter an error. We regret any inconvenience this may cause. Thank you for your patience whilst we work to bring the service back to optimum health.
- resolved Oct 20, 2025, 10:48 AM UTC
We are pleased to advise that service has been restored, we regret any inconvenience this may have caused if you were impacted by today’s incident. If you continue to have issues, please contact our support team.