Is ExamSoft down?

Last checked 11m ago
Current status
ExamSoft is up

No incidents right now.

Official status page: https://status.examsoft.com · Polled every 5 minutes · 9 components tracked

ExamSoft is operational right now. Last checked 11m ago; the most recent incident resolved 33d ago.

Real-time ExamSoft status, recent outages, and incident history — pulled directly from ExamSoft's official status page at https://status.examsoft.com every 5 minutes. Pingoru tracks 9 ExamSoft services and has captured 4 incidents in the last 90 days (97.84% uptime). Get email, Slack, Discord, or webhook alerts the moment ExamSoft reports a new incident — free for 5 monitors, no credit card.

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ExamSoft uptime 97.84% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 5d 19h
    Started May 05, 2026, 08:09 PM UTC · Resolved May 11, 2026, 03:10 PM UTC
    Legacy Portal (examsoft.com/institutionid)
    Timeline · 3 updates
    • investigating · May 05, 2026, 08:09 PM UTC

      We will be implementing an SSO configuration update at 9:00 AM CT on 5/6/2026 that affects a small group of Legacy customers. As part of this update, our SAML certificate will be refreshed. Impacted clients will need to update their configuration accordingly. Login attempts may fail until this update is completed. Our team is working directly with affected customers to minimize disruption. The updated certificate is available in our metadata here: https://sso.examsoft.com/sp/metadata.xml

    • monitoring · May 06, 2026, 02:11 PM UTC

      The Legacy SAML SSO certificate update has been completed. A small number of customers may experience login issues if their Identity Provider (IdP) has not yet been updated with the new certificate. If users are unable to log in via SSO, please contact your IT team to ensure the correct SAML certificate is configured. Our team remains available and is working with affected customers as needed. The updated certificate is available here: https://sso.examsoft.com/sp/metadata.xml

    • resolved · May 11, 2026, 03:10 PM UTC

      The Legacy SAML SSO certificate update has been completed. Customers who have updated their Identity Provider (IdP) configuration with the new certificate should now be able to successfully authenticate via SSO. Institutions that have not yet applied the updated certificate may continue to experience login issues until their configuration is updated. The updated certificate remains available here: https://sso.examsoft.com/sp/metadata.xml Thank you for your patience while we worked through this update.

    Latest: The Legacy SAML SSO certificate update has been completed. Customers who have updated their Identity Provider (IdP) configuration with the new certificate should now be able to suc…

  2. Resolved 1h 59m
    Started Apr 23, 2026, 08:36 AM UTC · Resolved Apr 23, 2026, 10:36 AM UTC
    Support
    Timeline · 2 updates
    • investigating · Apr 23, 2026, 08:36 AM UTC

      We are currently experiencing technical issues with our phone lines. To ensure you receive timely assistance, please use our alternative support channels: Live Chat: Visit our Help Center (https://support.examsoft.com/hc/en-us) and click the chat icon located at the bottom right corner of the screen. Email: Reach out to our team directly at [email protected].

    • resolved · Apr 23, 2026, 10:36 AM UTC

      We are pleased to advise that service has been restored, we regret any inconvenience this may have caused if you were impacted by today’s incident.

    Latest: We are pleased to advise that service has been restored, we regret any inconvenience this may have caused if you were impacted by today’s incident.

  3. Resolved 7d 5h
    Started Mar 30, 2026, 03:06 PM UTC · Resolved Apr 06, 2026, 08:59 PM UTC
    Legacy Portal (examsoft.com/institutionid)Support
    Timeline · 4 updates
    • investigating · Mar 30, 2026, 03:06 PM UTC

      We are currently experiencing higher than usual wait times in our Support queues. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the [email protected] email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.

    • identified · Mar 30, 2026, 03:48 PM UTC

      We are currently experiencing an issue with NYLE registrations. If you are having issues processing a payment for your applicant registration, please utilize the checkout with Paypal option and sign in with your Paypal account. We will provide an update as we obtain more details. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the [email protected] email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.

    • monitoring · Mar 30, 2026, 04:44 PM UTC

      Call volumes have returned to a steady state. We will continue to monitor the NYLE registration and payment issues. For non-urgent needs, please email us at the [email protected] email address

    • resolved · Apr 06, 2026, 08:59 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 6d 3h
    Started Mar 19, 2026, 04:18 PM UTC · Resolved Mar 25, 2026, 07:59 PM UTC
    Legacy Portal (examsoft.com/institutionid)Enterprise Portal (ui.examsoft.io)Examplify ServicesExamplify for iPad Services
    Timeline · 3 updates
    • investigating · Mar 19, 2026, 04:18 PM UTC

      We are investigating an issue where Examplify exams that have monitoring enabled are unable to be reviewed by both AI and Human Review. Our team is actively investigating and working to restore normal service as quickly as possible. Any videos submitted have been stored and will be reprocessed once we have resolved this issue. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

    • monitoring · Mar 19, 2026, 10:58 PM UTC

      We have restored normal service for Examplify exams with monitoring enabled.  Any new Examplify exams with monitoring enabled are now processing as expected.  We are still reprocessing videos that were safely stored during this pause in service and will update this page once that is completed. Thank you for your patience while we resolve this issue. For all updates, please subscribe to status.examsoft.com website.

    • resolved · Mar 25, 2026, 07:59 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

Outage history

Past 90 days · 4 incidents View full outage history →