Resolved after 6 days 3 hours, affecting Legacy Portal (examsoft.com/institutionid) and Enterprise Portal (ui.examsoft.io) and 1 more, on March 19, 2026.
We have restored normal service for Examplify exams with monitoring enabled. Any new Examplify exams with monitoring enabled are now processing as expected. We are still reprocessing videos that were safely stored during this pause in service and will update this page once that is completed. Thank you for your patience while we resolve this issue. For all updates, please subscribe to status.examsoft.com website.
Affected components
Update timeline
- investigating Mar 19, 2026, 04:18 PM UTC
We are investigating an issue where Examplify exams that have monitoring enabled are unable to be reviewed by both AI and Human Review. Our team is actively investigating and working to restore normal service as quickly as possible. Any videos submitted have been stored and will be reprocessed once we have resolved this issue. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.
- monitoring Mar 19, 2026, 10:58 PM UTC
We have restored normal service for Examplify exams with monitoring enabled. Any new Examplify exams with monitoring enabled are now processing as expected. We are still reprocessing videos that were safely stored during this pause in service and will update this page once that is completed. Thank you for your patience while we resolve this issue. For all updates, please subscribe to status.examsoft.com website.
- resolved Mar 25, 2026, 07:59 PM UTC
This incident has been resolved.
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