ExamSoft Outage History
ExamSoft is up right nowPingoru has recorded 51 incidents for ExamSoft: 21 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 143 of 720 (20%) |
| May 2026 | 1 | 139 of 744 (19%) |
| June 2026 | 2 | 5 of 720 (1%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 2 | 6 of 744 (1%) |
| September 2026 | 2 | 6 of 720 (1%) |
| October 2026 | 1 | 3 of 586 (1%) |
Incidents, newest first
Critical September 29, 2025 Legacy Portal Connectivity interupted 35m Legacy Portal (examsoft.com/institutionid), Legacy Portal Reporting
Started Sep 29, 2025, 04:13 PM UTC· resolved Sep 29, 2025, 04:49 PM UTC
- investigating Sep 29, 2025, 04:13 PM UTC
We are aware of reports that some users are unable to log in to the Legacy portal. This may affect your ability to log in, post, or take exams. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this.
- monitoring Sep 29, 2025, 04:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2025, 04:49 PM UTC
This incident has been resolved.
Major September 29, 2025 Students Unable to Download Exams for Some Legacy users 2h 22m Legacy Portal (examsoft.com/institutionid)
Started Sep 29, 2025, 01:39 PM UTC· resolved Sep 29, 2025, 04:01 PM UTC
- investigating Sep 29, 2025, 01:39 PM UTC
We are currently receiving reports of students being unable to download exams through Examplify. Our team is actively investigating this issue to restore normal service as quickly as possible. Please be assured that your exam content remains securely saved on your computer and will upload in full once connectivity is restored. This interruption does not affect the integrity of your answer file.
- monitoring Sep 29, 2025, 02:37 PM UTC
A fix has been pushed, we are currently monitoring.
- resolved Sep 29, 2025, 04:01 PM UTC
This incident has been resolved.
Minor September 27, 2025 Exams unavailble for download within Examplify for some Legacy users 6h 8m Examplify Services
Started Sep 27, 2025, 02:10 PM UTC· resolved Sep 27, 2025, 08:18 PM UTC
- investigating Sep 27, 2025, 02:10 PM UTC
We are receiving reports of some users not being able to see their exams to download within Examplify at this time, we understand that this is impacting your ability to take exams that may be needed. Our development team is currently investigating this issue. For all updates, please subscribe to the status.examsoft.com page.
- investigating Sep 27, 2025, 02:10 PM UTC
We are continuing to investigate this issue.
- identified Sep 27, 2025, 03:40 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 27, 2025, 06:04 PM UTC
Workaround for Exam Makers We are aware of the current posting issue. As a temporary workaround, if you encounter problems with an older posting, please re-post it. The re-post will process successfully. We will continue to provide updates as we work toward a permanent resolution.
- monitoring Sep 27, 2025, 07:13 PM UTC
A fix has been pushed resolving the issue. We are currently monitoring.
- resolved Sep 27, 2025, 08:18 PM UTC
This incident has been resolved.
Minor September 18, 2025 SAML Examplify login for Enterprise portal users 13m Enterprise Portal (ui.examsoft.io), Examplify Services
Started Sep 18, 2025, 09:35 PM UTC· resolved Sep 18, 2025, 09:48 PM UTC
- investigating Sep 18, 2025, 09:35 PM UTC
We are currently investigating SAML related login issues that is affecting users on the Enterprise portal when attempting to authenticate into Examplify only. Users are able to log into the portal directly
- resolved Sep 18, 2025, 09:48 PM UTC
The issue should now be resolved and users should be able to authenticate successfully via SAML into Examplify.
Notice September 15, 2025 Update scoring button non-responsive for Enterprise portal 51m Enterprise Portal (ui.examsoft.io)
Started Sep 15, 2025, 06:51 PM UTC· resolved Sep 15, 2025, 07:43 PM UTC
- investigating Sep 15, 2025, 06:51 PM UTC
We are currently investigating the update scoring process being non-response after clicking the update scores button and actively engaged to restore this functionality as soon as possible.
- resolved Sep 15, 2025, 07:43 PM UTC
The update scoring issue is now resolved and scores should now update after clicking the update scores button if they haven't updated already. If this button is still greyed out, any temporary change to a question point value and back will highlight the update scores button for triggering if needed.
Minor September 4, 2025 Enterprise Intermittently Loading 1m Enterprise Portal (ui.examsoft.io)
Started Sep 04, 2025, 07:40 PM UTC· resolved Sep 04, 2025, 07:42 PM UTC
- investigating Sep 04, 2025, 07:40 PM UTC
We are currently investigating an issue where the Enterprise Portal is loading intermittently during the login and signin process. Please subscribe to the status.examsoft.com website for all updates.
- resolved Sep 04, 2025, 07:42 PM UTC
Please refresh or relaunch as this should now be resolved.
Minor July 15, 2025 Score Discrepancies in Enterprise 3h 48m Enterprise Portal (ui.examsoft.io), Enterprise Portal (New Portal) Reporting, Examplify Services
Started Jul 15, 2025, 03:47 PM UTC· resolved Jul 15, 2025, 07:36 PM UTC
- investigating Jul 15, 2025, 03:47 PM UTC
Thanks for calling ExamSoft. We’re currently investigating reports of missing scores within our Enterprise portal. We understand this may be affecting your ability to release scores, and we sincerely apologize for the disruption. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. For ongoing updates, please refer to our status page at: status.examsoft.com. Thank you for your patience and understanding.
- investigating Jul 15, 2025, 04:46 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 15, 2025, 04:47 PM UTC
We’ve verified that scores are now processing correctly. Our team will continue to actively monitor the system to ensure everything is functioning as expected. Thank you for your patience while we worked to resolve this.
- resolved Jul 15, 2025, 07:36 PM UTC
This incident has been resolved.
Minor June 12, 2025 Examsoft.com Domain is currently down. 1h 41m Legacy Portal (examsoft.com/institutionid), Enterprise Portal (ui.examsoft.io)
Started Jun 12, 2025, 06:44 PM UTC· resolved Jun 12, 2025, 08:25 PM UTC
- investigating Jun 12, 2025, 06:44 PM UTC
We are currently investigating an issue where the www.examsoft.com URL is not working appropriately. As we continue to investigate and review this issue, please utilize the https://apps.examsoft.com/ URL to log into your institution environment. For all updates on this issue, please go to the status.examsoft.com website and subscribe.
- resolved Jun 12, 2025, 08:25 PM UTC
This incident has been resolved.
Minor June 11, 2025 US Legacy Portal Grading Essay Questions loops to Login Page 41m Legacy Portal (examsoft.com/institutionid), Legacy Portal Reporting
Started Jun 11, 2025, 03:11 PM UTC· resolved Jun 11, 2025, 03:52 PM UTC
- investigating Jun 11, 2025, 03:11 PM UTC
We are currently investigating an issue where administrators are being looped back on the login page after clicking the "Grade Question" on an essay exam within the Legacy Portal. For all updates and status on this issue, please subscribe to the status.examsoft.com URL.
- resolved Jun 11, 2025, 03:52 PM UTC
This incident has been resolved.
Major May 9, 2025 Legacy Portal 503 Errors 1h 5m Legacy Portal (examsoft.com/institutionid), Legacy Portal Reporting
Started May 09, 2025, 01:20 PM UTC· resolved May 09, 2025, 02:26 PM UTC
- investigating May 09, 2025, 01:20 PM UTC
We are receiving reports of 503 errors at this time, we understand that this is impacting your ability to run reports or other features of the Legacy Portal. We have seen that clearing the cache on your browser or using an alternate browser has resolved these issues. Our development team is currently investigating this issue. For all updates, please subscribe to the status.examsoft.com page.
- resolved May 09, 2025, 02:26 PM UTC
This incident has been resolved.
Major March 12, 2025 Score Discrepancies in Legacy Portal 2h 18m Legacy Portal (examsoft.com/institutionid), Legacy Portal Reporting
Started Mar 12, 2025, 04:40 PM UTC· resolved Mar 12, 2025, 06:58 PM UTC
- investigating Mar 12, 2025, 04:40 PM UTC
We are currently investigating reports of score discrepancies within the Legacy portal. We understand that this may impact your ability to provide accurate scoring, and we apologize for the inconvenience. Our team is actively working to identify the cause and restore normal service as soon as possible.
- identified Mar 12, 2025, 04:58 PM UTC
The issue has been identified. We are working to resolve the problem and return normal functions to the portal.
- resolved Mar 12, 2025, 06:58 PM UTC
This issue should now be resolved and no longer occurring going forward. Please re-trigger scoring on any previously reported exams that were attempted after 8pm CT on March 11, 2025 up until today at 2:00pm CT on March 12, 2025(US based clients) and 12pm CT on March 11, 2025 up until today at 2:00pm CT on March 12, 2025(APAC based clients). You can uncheck a student under the score column in the exam taker activity tab and navigate to the reporting/adjust scoring tab to re-trigger scoring.
Minor March 6, 2025 Blackboard API pushing grades issue on Enterprise portal. 1h 36m Enterprise Portal (ui.examsoft.io)
Started Mar 06, 2025, 10:41 PM UTC· resolved Mar 07, 2025, 12:17 AM UTC
- investigating Mar 06, 2025, 10:41 PM UTC
We are investigating an issue where Blackboard api users only are unable to push grades within the Enterprise portal and working to restore functionality as soon as possible.
- resolved Mar 07, 2025, 12:17 AM UTC
The issue has been resolved and grades should now push with no errors.
Major March 5, 2025 Legacy portal intermittent connectivity 44m Legacy Portal (examsoft.com/institutionid), Legacy Portal Reporting, Examplify Services
Started Mar 05, 2025, 03:20 PM UTC· resolved Mar 05, 2025, 04:04 PM UTC
- investigating Mar 05, 2025, 03:20 PM UTC
We are currently experiencing intermittent connectivity with our Legacy Portal that will affect user's ability to access the portal and its features. Users will likely experience login issues and noticed delay or latency when accessing the portal. We are also seeing issues for login and downloading exams to the Examplify application related to this.
- investigating Mar 05, 2025, 03:37 PM UTC
Our hosting provider has experienced a network interruption and is actively working towards restoring services. This is causing intermittent connectivity with our Legacy Portal that will affect user's ability to access the portal and its features. Users will likely experience login issues and noticed delay or latency when accessing the portal. We are also seeing issues for login and downloading exams to the Examplify application related to this. We will update the status page as soon as we have more information.
- resolved Mar 05, 2025, 04:04 PM UTC
Services should now be fully restored.
Major February 18, 2025 Unable to Log in Enterprise 1h 2m Enterprise Portal (ui.examsoft.io)
Started Feb 18, 2025, 09:15 PM UTC· resolved Feb 18, 2025, 10:18 PM UTC
- investigating Feb 18, 2025, 09:15 PM UTC
We are aware of an issue affecting SAML/SSO login access to the Enterprise portal, and we understand how this may be impacting your ability to log in. Our team is actively investigating the issue to restore services as quickly as possible. For the latest updates, please visit our status page at status.examsoft.com. We appreciate your patience as we work to resolve this.
- identified Feb 18, 2025, 09:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 18, 2025, 09:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 18, 2025, 10:18 PM UTC
This incident has been resolved.
Notice February 7, 2025 Enterprise Latency 40m Enterprise Portal (ui.examsoft.io)
Started Feb 07, 2025, 06:07 PM UTC· resolved Feb 07, 2025, 06:48 PM UTC
- investigating Feb 07, 2025, 06:07 PM UTC
We are receiving reports of errors and Latency with our Enterprise portal. At this time, we understand that this is impacting your ability to Navigation, push grades, and log in with the Enterprise portal. We are currently investigating these reports in order to restore services to normal and will take swift action if an issue is identified.
- resolved Feb 07, 2025, 06:48 PM UTC
This incident has been resolved.
Minor December 17, 2024 Legacy Portal Intermittent Connectivity 37m Legacy Portal (examsoft.com/institutionid)
Started Dec 17, 2024, 06:07 PM UTC· resolved Dec 17, 2024, 06:44 PM UTC
- identified Dec 17, 2024, 06:07 PM UTC
We are currently experiencing intermittent connectivity with our Legacy Portal that will affect user's ability to access the portal and its features. The hosting provider has experienced a network interruption and actively working towards restoring services. We will update the status page as soon as we have more information.
- resolved Dec 17, 2024, 06:44 PM UTC
Issue reported as resolved now. Seems like little to no impact as they proactively directed traffic away from the problem ISP.
Minor December 10, 2024 Legacy Upload Delays 38d 1h Legacy Portal (examsoft.com/institutionid)
Started Dec 10, 2024, 04:32 PM UTC· resolved Jan 17, 2025, 05:47 PM UTC
- monitoring Dec 10, 2024, 04:32 PM UTC
Users may be experiencing intermittent upload delays. This does not impact the use of Examplify itself as users can continue to download and take exams. Answers will be securely uploaded and queued for processing. We expect this to recur intermittently during the current period of peak exam volume. Additional updates will be posted on our status page on the status.examsoft.com website.
- resolved Jan 17, 2025, 05:47 PM UTC
This incident has been resolved.
Minor December 9, 2024 Legacy Portal Upload Delays 5h 31m Legacy Portal (examsoft.com/institutionid), Examplify Services, Examplify for iPad Services
Started Dec 09, 2024, 05:31 PM UTC· resolved Dec 09, 2024, 11:03 PM UTC
- investigating Dec 09, 2024, 05:31 PM UTC
Users may be experiencing intermittent upload delays. This does not impact the use of Examplify itself as users can continue to download and take exams. Answers will be securely uploaded and queued for processing. Additional updates will be posted on our status page on the status.examsoft.com website.
- resolved Dec 09, 2024, 11:03 PM UTC
This incident has been resolved.
Minor December 6, 2024 Legacy Portal Reporting Issue 4h 45m Legacy Portal Reporting
Started Dec 06, 2024, 06:16 PM UTC· resolved Dec 06, 2024, 11:02 PM UTC
- investigating Dec 06, 2024, 06:16 PM UTC
We are investigating an issue of Users being unable to generate reports within our Legacy portal. At this time, we understand that this is impacting your ability to run scores and reports. We are currently investigating this issue in order to restore services back to normal. Please subscribe to our status page at status.examsoft.com for updates.
- resolved Dec 06, 2024, 11:02 PM UTC
We identified an issue that affected generating reports within our Legacy portal. This issue is resolved, and users may have experienced errors with running reports within Legacy while the issue was being resolved.
Minor December 3, 2024 Ipad SAML issue for Enterprise portal –
Started Dec 03, 2024, 03:00 PM UTC· resolved Dec 03, 2024, 03:00 PM UTC
- resolved Dec 03, 2024, 04:50 PM UTC
We identified an issue that affected users logging into Examplify that was isolated to Ipad users with SAML enabled. This issue is resolved and non-saml users may have experienced a small window(roughly 15 to 30 minutes) of inability to log in while we corrected this.
Minor November 20, 2024 Legacy portal webpage redirect error 8h 32m Legacy Portal (examsoft.com/institutionid)
Started Nov 20, 2024, 03:18 PM UTC· resolved Nov 20, 2024, 11:51 PM UTC
- investigating Nov 20, 2024, 03:18 PM UTC
We are currently investigating an issue where Legacy portal users attempting to access their portal webpage login (examsoft.com/institutionid) are not being redirected correctly. The current workaround for this is to navigate directly to the following URL and adding your institution ID after the slash. https://ei.examsoft.com/GKWeb/login/(institutionid)
- monitoring Nov 20, 2024, 10:12 PM UTC
We have deployed a workaround where redirects should work from (examsoft.com/institutionid) and currently monitoring this change.
- resolved Nov 20, 2024, 11:51 PM UTC
This incident has been resolved.
Minor November 14, 2024 Testing Status Page 1m Support
Started Nov 14, 2024, 07:36 PM UTC· resolved Nov 14, 2024, 07:38 PM UTC
- investigating Nov 14, 2024, 07:36 PM UTC
We are currently testing the status page.
- resolved Nov 14, 2024, 07:38 PM UTC
This incident has been resolved.
Minor November 12, 2024 Enterprise portal SAML login issues. 35m Enterprise Portal (ui.examsoft.io), Examplify Services
Started Nov 12, 2024, 09:31 PM UTC· resolved Nov 12, 2024, 10:06 PM UTC
- investigating Nov 12, 2024, 09:31 PM UTC
We are currently investigating SAML login issues that is affecting users on the Enterprise portal. Users are seeing a white label error when attempting to login through the portal and/or Examplify. We are seeing some success when users refresh their page after seeing the white label error in an incognito tab in Chrome.
- resolved Nov 12, 2024, 10:06 PM UTC
This issue should now be resolved as users should now be successful in attempting to login.
Minor November 12, 2024 Legacy Portal Password reset and sending email notifications. 45m Legacy Portal (examsoft.com/institutionid)
Started Nov 12, 2024, 03:12 PM UTC· resolved Nov 12, 2024, 03:57 PM UTC
- investigating Nov 12, 2024, 03:12 PM UTC
We are currently investigating issues towards password resets for users and sending email notifications within the Legacy Portal. Our development team is actively looking into this. Please subscribe to the status page at the status.examsoft.com website for any updates.
- resolved Nov 12, 2024, 03:57 PM UTC
This issue is now resolved. Password resets and Email notifications are now sending successfully.
Critical November 4, 2024 Enterprise Portal Degradation 2h 36m Enterprise Portal (ui.examsoft.io)
Started Nov 04, 2024, 07:31 PM UTC· resolved Nov 04, 2024, 10:07 PM UTC
- investigating Nov 04, 2024, 07:31 PM UTC
"Currently we are investigating users experiencing issues including slowness in the Enterprise portal. Our development team is currently reviewing and addressing the issue. Please subscribe to the status page at the status.examsoft.com website for any updates."
- identified Nov 04, 2024, 07:41 PM UTC
Currently we are investigating users experiencing issues including login issues, upload issues, reporting issues and overall slowness in the Enterprise portal. Our development team is currently addressing the issue. Please subscribe to the status page at the status.examsoft.com website for any updates.
- resolved Nov 04, 2024, 10:07 PM UTC
This incident has been resolved.