ExamSoft experienced a major incident on September 11, 2026 affecting Examplify Services and Examplify for iPad Services, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2026, 02:33 AM UTC
We’ve run into some issues. Examplify is currently experiencing an unexpected service incident. During this time, you may find that you are not able to download or upload exams. We will share updates here so you can track our progress while we resolve the issue. Next update: Within 30 minutes
- investigating Sep 11, 2026, 03:03 AM UTC
We are continuing to investigate the exam download issue. Next update: Within 30 minutes.
- investigating Sep 11, 2026, 03:30 AM UTC
We are continuing to investigate the exam download issue. Next update: Within 30 minutes.
- investigating Sep 11, 2026, 04:00 AM UTC
We are continuing to investigate the exam download issue. Next update: Within 30 minutes.
- monitoring Sep 11, 2026, 04:06 AM UTC
We have identified the cause of the issue and service has been restored. Examplify users should now be able to download exams. We are currently monitoring to verify that no additional issues arise. Next update: Within 30 minutes.
- investigating Sep 11, 2026, 04:49 AM UTC
Unfortunately the solution we implemented has not fully resolved the issue, we are currently investigating this in more detail. Next update: Within 30 minutes.
- monitoring Sep 11, 2026, 05:21 AM UTC
We have identified the cause of the issue and service has been restored. Users should now be able to utilize Examplify without issue. We are currently monitoring to verify that no additional issues arise. Next update: Within 30 minutes.
- resolved Sep 11, 2026, 05:44 AM UTC
The issues affecting Examplify have been fully resolved. Users should no longer experience any issues utilizing the application. We apologize for the disruption and appreciate your patience while we restored service.