ExamSoft experienced a major incident on December 17, 2025 affecting Legacy Portal (examsoft.com/institutionid) and Legacy Portal Reporting, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Legacy Portal (examsoft.com/institutionid)Legacy Portal Reporting
Update timeline
- investigating Dec 17, 2025, 09:00 PM UTC
We are investigating the issue of users being unable to log into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.
- resolved Dec 17, 2025, 09:53 PM UTC
This incident has been resolved.