ExamSoft is currently experiencing a minor incident affecting Legacy Portal (examsoft.com/institutionid), which began 2d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2026, 08:09 PM UTC
We will be implementing an SSO configuration update at 9:00 AM CT on 5/6/2026 that affects a small group of Legacy customers. As part of this update, our SAML certificate will be refreshed. Impacted clients will need to update their configuration accordingly. Login attempts may fail until this update is completed. Our team is working directly with affected customers to minimize disruption. The updated certificate is available in our metadata here: https://sso.examsoft.com/sp/metadata.xml
- monitoring May 06, 2026, 02:11 PM UTC
The Legacy SAML SSO certificate update has been completed. A small number of customers may experience login issues if their Identity Provider (IdP) has not yet been updated with the new certificate. If users are unable to log in via SSO, please contact your IT team to ensure the correct SAML certificate is configured. Our team remains available and is working with affected customers as needed. The updated certificate is available here: https://sso.examsoft.com/sp/metadata.xml
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