ExamSoft experienced a major incident on December 8, 2025 affecting Legacy Portal (examsoft.com/institutionid) and Legacy Portal Reporting and 1 more component, lasting 9d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 08, 2025, 07:32 PM UTC
We are investigating the issue of users being unable to log into the Legacy Portal and errors occurring when uploading an exam on Examplify. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.
- monitoring Dec 08, 2025, 07:52 PM UTC
We are currently and continuing to monitor the issue. There may be intermittent delays.
- monitoring Dec 08, 2025, 09:22 PM UTC
We are going to continue to monitor the situation to confirm resolution.
- investigating Dec 09, 2025, 09:52 PM UTC
We are investigating the issue of users being unable to download or upload exams on Examplify. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.
- monitoring Dec 10, 2025, 02:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 17, 2025, 08:59 PM UTC
This incident has been resolved.