ExamSoft Outage History

We will be implementing an SSO configuration update at 9:00 AM CT on 5/6/2026 that affects a small group of Legacy customers. As part of this update, our SAML certificate will be refreshed. Impacted clients will need to update their configuration accordingly. Login attempts may fail until this update is completed. Our team is working directly with affected customers to minimize disruption. The updated certificate is available in our metadata here: https://sso.examsoft.com/sp/metadata.xml

We are currently experiencing technical issues with our phone lines. To ensure you receive timely assistance, please use our alternative support channels: Live Chat: Visit our Help Center (https://support.examsoft.com/hc/en-us) and click the chat icon located at the bottom right corner of the screen. Email: Reach out to our team directly at [email protected].

We are currently experiencing higher than usual wait times in our Support queues. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the [email protected] email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.

We are investigating an issue where Examplify exams that have monitoring enabled are unable to be reviewed by both AI and Human Review. Our team is actively investigating and working to restore normal service as quickly as possible. Any videos submitted have been stored and will be reprocessed once we have resolved this issue. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

ExamSoft's Australian 03-8594-1209 line is currently experiencing intermittent issues and may impact user's ability to call into our support line. As we investigate, we encourage you to utilize our other support resources on examsoft.com/contact such as using the 954-429-8889 number, chat with us on our support.examsoft.com portal or email us at the [email protected] address.

We are investigating the issue of users being unable to upload exams within Examplify. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

We are investigating the issue of users being unable to log into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

We are investigating the issue of users being unable to log into the Legacy Portal and errors occurring when uploading an exam on Examplify. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

We are investigating the issue of users being unable to download or upload exams on Examplify. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

We are aware of reports that some users are having issues loading or logging into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

We are aware of reports that some users are having issues loading or logging into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

We are continuing to investigate the reports of Legacy portal issues. Currently, Users are reporting the ability to log in but slowness loading pages.

We are aware of reports that some users having issues logging into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this.

We are continuing to investigate this issue.

We are aware of reports that some users are receiving a 502 error while navigating to ExamSoft.com. You should be able to log into the portal directly by navigating to your institution's portal's unique URL. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this.

We are continuing to investigate this issue.

At this time, we have confirmed that uploads are delayed in processing. Please note that if your students received the green screen in Examplify, their upload was successfully received. It may take up to 30-45 minutes for the upload to be visible within the ExamSoft Legacy portal and is continuing to improve.

We are currently investigating Legacy portal users not being able to log in or receive the emails for a password reset in a timely manner. The emails are currently delayed. We are also looking into the Exam passwords issue.

We are continuing to investigate this issue.

We are aware of reports that some users are unable to log in to the Legacy portal. This may affect your ability to log in, post, or take exams. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this.

We are currently receiving reports of students being unable to download exams through Examplify. Our team is actively investigating this issue to restore normal service as quickly as possible. Please be assured that your exam content remains securely saved on your computer and will upload in full once connectivity is restored. This interruption does not affect the integrity of your answer file.

We are receiving reports of some users not being able to see their exams to download within Examplify at this time, we understand that this is impacting your ability to take exams that may be needed. Our development team is currently investigating this issue. For all updates, please subscribe to the status.examsoft.com page.

We are continuing to investigate this issue.

We are currently investigating SAML related login issues that is affecting users on the Enterprise portal when attempting to authenticate into Examplify only. Users are able to log into the portal directly

We are currently investigating the update scoring process being non-response after clicking the update scores button and actively engaged to restore this functionality as soon as possible.

We are currently investigating an issue where the Enterprise Portal is loading intermittently during the login and signin process. Please subscribe to the status.examsoft.com website for all updates.

Thanks for calling ExamSoft. We’re currently investigating reports of missing scores within our Enterprise portal. We understand this may be affecting your ability to release scores, and we sincerely apologize for the disruption. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. For ongoing updates, please refer to our status page at: status.examsoft.com. Thank you for your patience and understanding.

We are continuing to investigate this issue.

We are currently investigating an issue where the www.examsoft.com URL is not working appropriately. As we continue to investigate and review this issue, please utilize the https://apps.examsoft.com/ URL to log into your institution environment. For all updates on this issue, please go to the status.examsoft.com website and subscribe.