ExamSoft experienced a minor incident on September 29, 2025 affecting Legacy Portal (examsoft.com/institutionid), lasting 16h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Legacy Portal (examsoft.com/institutionid)
Update timeline
- investigating Sep 29, 2025, 08:33 PM UTC
We are currently investigating Legacy portal users not being able to log in or receive the emails for a password reset in a timely manner. The emails are currently delayed. We are also looking into the Exam passwords issue.
- investigating Sep 30, 2025, 01:23 PM UTC
We are continuing to investigate this issue.
- resolved Sep 30, 2025, 01:23 PM UTC
This incident has been resolved.