ExamSoft incident

Students Unable to Download Exams for Some Legacy users

Major Resolved View vendor source →

ExamSoft experienced a major incident on September 29, 2025 affecting Legacy Portal (examsoft.com/institutionid), lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2025, 01:39 PM UTC
Resolved
Sep 29, 2025, 04:01 PM UTC
Duration
2h 22m
Detected by Pingoru
Sep 29, 2025, 01:39 PM UTC

Affected components

Legacy Portal (examsoft.com/institutionid)

Update timeline

  1. investigating Sep 29, 2025, 01:39 PM UTC

    We are currently receiving reports of students being unable to download exams through Examplify. Our team is actively investigating this issue to restore normal service as quickly as possible. Please be assured that your exam content remains securely saved on your computer and will upload in full once connectivity is restored. This interruption does not affect the integrity of your answer file.

  2. monitoring Sep 29, 2025, 02:37 PM UTC

    A fix has been pushed, we are currently monitoring.

  3. resolved Sep 29, 2025, 04:01 PM UTC

    This incident has been resolved.