ExamSoft incident

Minor delay in the uploads being displayed in the Admin Portal for Legacy portal.

Minor Resolved View vendor source →

ExamSoft experienced a minor incident on October 3, 2025 affecting Legacy Portal (examsoft.com/institutionid), lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2025, 04:09 PM UTC
Resolved
Oct 03, 2025, 05:12 PM UTC
Duration
1h 2m
Detected by Pingoru
Oct 03, 2025, 04:09 PM UTC

Affected components

Legacy Portal (examsoft.com/institutionid)

Update timeline

  1. investigating Oct 03, 2025, 04:09 PM UTC

    At this time, we have confirmed that uploads are delayed in processing. Please note that if your students received the green screen in Examplify, their upload was successfully received. It may take up to 30-45 minutes for the upload to be visible within the ExamSoft Legacy portal and is continuing to improve.

  2. resolved Oct 03, 2025, 05:12 PM UTC

    All uploads are processing at a normal speed at this time. If you continue to have issues uploading, please contact our support team.