ExamSoft Outage History

Started Oct 15, 2026, 02:08 PM UTC· resolved Oct 15, 2026, 05:22 PM UTC

1. investigating Oct 15, 2026, 02:08 PM UTC

   The Legacy portal is currently experiencing a service incident affecting Reporting. During this time, users may experience delays when accessing reports or find that reporting services are temporarily unavailable. We are actively investigating and working to restore normal service. Updates will be provided on the ExamSoft Status Page as more information becomes available.

2. monitoring Oct 15, 2026, 04:37 PM UTC

   The issue affecting Legacy Reporting has been identified, and service has been restored. We are actively monitoring the service to ensure continued stability. We will provide further updates if necessary.

3. resolved Oct 15, 2026, 05:22 PM UTC

   Reporting functionality is operating normally. Thank you for your patience while we worked to resolve this issue.

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Started Sep 15, 2026, 07:01 PM UTC· resolved Sep 15, 2026, 10:01 PM UTC

1. investigating Sep 15, 2026, 07:01 PM UTC

   We are investigating reports of degraded performance affecting the Enterprise Portal. Some users may experience errors or intermittent slowness when accessing certain portal functionality We will share updates here so you can track our progress while we resolve the issue.

2. monitoring Sep 15, 2026, 08:03 PM UTC

   Enterprise users should now see improved response times and normal site speed. We are currently monitoring to verify that no additional issues arise.

3. resolved Sep 15, 2026, 10:01 PM UTC

   The issue affecting the Enterprise Portal has been resolved.

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Started Sep 11, 2026, 02:33 AM UTC· resolved Sep 11, 2026, 05:44 AM UTC

1. investigating Sep 11, 2026, 02:33 AM UTC

   We’ve run into some issues. Examplify is currently experiencing an unexpected service incident. During this time, you may find that you are not able to download or upload exams. We will share updates here so you can track our progress while we resolve the issue. Next update: Within 30 minutes

2. investigating Sep 11, 2026, 03:03 AM UTC

   We are continuing to investigate the exam download issue. Next update: Within 30 minutes.

3. investigating Sep 11, 2026, 03:30 AM UTC

   We are continuing to investigate the exam download issue. Next update: Within 30 minutes.

4. investigating Sep 11, 2026, 04:00 AM UTC

   We are continuing to investigate the exam download issue. Next update: Within 30 minutes.

5. monitoring Sep 11, 2026, 04:06 AM UTC

   We have identified the cause of the issue and service has been restored. Examplify users should now be able to download exams. We are currently monitoring to verify that no additional issues arise. Next update: Within 30 minutes.

6. investigating Sep 11, 2026, 04:49 AM UTC

   Unfortunately the solution we implemented has not fully resolved the issue, we are currently investigating this in more detail. Next update: Within 30 minutes.

7. monitoring Sep 11, 2026, 05:21 AM UTC

   We have identified the cause of the issue and service has been restored. Users should now be able to utilize Examplify without issue. We are currently monitoring to verify that no additional issues arise. Next update: Within 30 minutes.

8. resolved Sep 11, 2026, 05:44 AM UTC

   The issues affecting Examplify have been fully resolved. Users should no longer experience any issues utilizing the application. We apologize for the disruption and appreciate your patience while we restored service.

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Started Aug 17, 2026, 03:42 PM UTC· resolved Aug 17, 2026, 09:30 PM UTC

1. investigating Aug 17, 2026, 03:42 PM UTC

   We’ve run into some issues. Enterprise is currently experiencing an unexpected service incident. During this time, you may find that you are not able to log in and access our services. We will share updates here so you can track our progress while we resolve the issue. Next update: Within 30 minutes

2. monitoring Aug 17, 2026, 05:01 PM UTC

   We have identified the cause of the issue, and service has been restored. Enterprise users should now be able to log in and access our services. We are currently monitoring to verify that no additional issues arise. Next update: Within 30

3. monitoring Aug 17, 2026, 07:51 PM UTC

   We have identified the cause of the issue, and service has been restored. Enterprise users should now be able to log in and access our services. We are currently monitoring to verify that no additional issues arise.

4. resolved Aug 17, 2026, 09:30 PM UTC

   The issues affecting Enterprise have been fully resolved. Users should no longer experience any issues logging in or accessing the platform. We apologize for the disruption and appreciate your patience while we restored service.

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Started Aug 17, 2026, 02:36 PM UTC· resolved Aug 17, 2026, 03:05 PM UTC

1. investigating Aug 17, 2026, 02:36 PM UTC

   We are currently investigating reports of inability to access the Enterprise Portal (ui.examsoft.io). We will update this post as new information is available.

2. resolved Aug 17, 2026, 03:05 PM UTC

   The issues affecting Enterprise Portal have been fully resolved. Users should no longer experience any issues logging in or accessing the platform. We apologize for the disruption and appreciate your patience while we restored service.

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Started Jul 09, 2026, 09:00 PM UTC· resolved Jul 09, 2026, 09:00 PM UTC

1. resolved Jul 09, 2026, 09:31 PM UTC

   Between approximately 3:50pm and 4:10pm central time, some customers experienced delays in assessment scoring due to an issue encountered during a planned service deployment for the Enterprise portal. The issue was resolved, and scoring services have returned to normal operation. Any delayed processing should now be updated or can be triggered again as needed.

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Started Jun 29, 2026, 04:27 PM UTC· resolved Jun 29, 2026, 05:10 PM UTC

1. investigating Jun 29, 2026, 04:27 PM UTC

   We are currently investigating reports of an issue affecting scoring in the Enterprise Portal. Users may be unable to score exams at this time. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as more information becomes available.

2. investigating Jun 29, 2026, 04:43 PM UTC

   We are continuing to investigate an issue affecting scoring in the Enterprise Portal. We are beginning to see scores processing successfully on some exams; however, scoring performance remains degraded, and some users may continue to experience delays.

3. resolved Jun 29, 2026, 05:10 PM UTC

   The issue affecting scoring in the Enterprise Portal has been resolved, and scoring services have returned to normal. Our Engineering team has confirmed that exams are processing successfully. We apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to restore service.

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Started Jun 17, 2026, 02:50 PM UTC· resolved Jun 17, 2026, 07:23 PM UTC

1. investigating Jun 17, 2026, 02:50 PM UTC

   We are currently investigating reports that administrators are unable to post exams through the Legacy Portal. Students who have already downloaded their exams can continue to launch and take their exams without issue. Any completed exam is safely stored on the student's device and can be uploaded once services are restored. We will provide updates as more information becomes available.

2. monitoring Jun 17, 2026, 03:50 PM UTC

   We have observed that exam posting functionality through the Legacy Portal has been restored, and administrators should now be able to post exams successfully. If a posted exam is missing, please recreate the exam and post it again. At this time, we are continuing to investigate the cause of the issue. Students who have already downloaded their exams can continue to launch and take their exams without issue. Any completed exam is safely stored on the student's device and can be uploaded normally. We will continue to provide updates as more information becomes available.

3. resolved Jun 17, 2026, 07:23 PM UTC

   Exam posting functionality through the Legacy Portal has been restored, and administrators are able to post exams successfully. If a posted exam is missing, please recreate the exam and post it again. Students who have already downloaded their exams can continue to launch and complete their exams without issue. Completed exams remain safely stored on the student's device and can be uploaded normally. At this time, all services are operating normally. We will continue to review this incident internally, but no further customer impact has been observed.

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Started May 05, 2026, 08:09 PM UTC· resolved May 11, 2026, 03:10 PM UTC

1. investigating May 05, 2026, 08:09 PM UTC

   We will be implementing an SSO configuration update at 9:00 AM CT on 5/6/2026 that affects a small group of Legacy customers. As part of this update, our SAML certificate will be refreshed. Impacted clients will need to update their configuration accordingly. Login attempts may fail until this update is completed. Our team is working directly with affected customers to minimize disruption. The updated certificate is available in our metadata here: https://sso.examsoft.com/sp/metadata.xml

2. monitoring May 06, 2026, 02:11 PM UTC

   The Legacy SAML SSO certificate update has been completed. A small number of customers may experience login issues if their Identity Provider (IdP) has not yet been updated with the new certificate. If users are unable to log in via SSO, please contact your IT team to ensure the correct SAML certificate is configured. Our team remains available and is working with affected customers as needed. The updated certificate is available here: https://sso.examsoft.com/sp/metadata.xml

3. resolved May 11, 2026, 03:10 PM UTC

   The Legacy SAML SSO certificate update has been completed. Customers who have updated their Identity Provider (IdP) configuration with the new certificate should now be able to successfully authenticate via SSO. Institutions that have not yet applied the updated certificate may continue to experience login issues until their configuration is updated. The updated certificate remains available here: https://sso.examsoft.com/sp/metadata.xml Thank you for your patience while we worked through this update.

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Started Apr 23, 2026, 08:36 AM UTC· resolved Apr 23, 2026, 10:36 AM UTC

1. investigating Apr 23, 2026, 08:36 AM UTC

   We are currently experiencing technical issues with our phone lines. To ensure you receive timely assistance, please use our alternative support channels: Live Chat: Visit our Help Center (https://support.examsoft.com/hc/en-us) and click the chat icon located at the bottom right corner of the screen. Email: Reach out to our team directly at [email protected].

2. resolved Apr 23, 2026, 10:36 AM UTC

   We are pleased to advise that service has been restored, we regret any inconvenience this may have caused if you were impacted by today’s incident.

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Started Mar 30, 2026, 03:06 PM UTC· resolved Apr 06, 2026, 08:59 PM UTC

1. investigating Mar 30, 2026, 03:06 PM UTC

   We are currently experiencing higher than usual wait times in our Support queues. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the [email protected] email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.

2. identified Mar 30, 2026, 03:48 PM UTC

   We are currently experiencing an issue with NYLE registrations. If you are having issues processing a payment for your applicant registration, please utilize the checkout with Paypal option and sign in with your Paypal account. We will provide an update as we obtain more details. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the [email protected] email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.

3. monitoring Mar 30, 2026, 04:44 PM UTC

   Call volumes have returned to a steady state. We will continue to monitor the NYLE registration and payment issues. For non-urgent needs, please email us at the [email protected] email address

4. resolved Apr 06, 2026, 08:59 PM UTC

   This incident has been resolved.

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Started Mar 19, 2026, 04:18 PM UTC· resolved Mar 25, 2026, 07:59 PM UTC

1. investigating Mar 19, 2026, 04:18 PM UTC

   We are investigating an issue where Examplify exams that have monitoring enabled are unable to be reviewed by both AI and Human Review. Our team is actively investigating and working to restore normal service as quickly as possible. Any videos submitted have been stored and will be reprocessed once we have resolved this issue. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

2. monitoring Mar 19, 2026, 10:58 PM UTC

   We have restored normal service for Examplify exams with monitoring enabled. Any new Examplify exams with monitoring enabled are now processing as expected. We are still reprocessing videos that were safely stored during this pause in service and will update this page once that is completed. Thank you for your patience while we resolve this issue. For all updates, please subscribe to status.examsoft.com website.

3. resolved Mar 25, 2026, 07:59 PM UTC

   This incident has been resolved.

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Started Mar 04, 2026, 07:39 PM UTC· resolved Mar 16, 2026, 03:28 PM UTC

1. investigating Mar 04, 2026, 07:39 PM UTC

   ExamSoft's Australian 03-8594-1209 line is currently experiencing intermittent issues and may impact user's ability to call into our support line. As we investigate, we encourage you to utilize our other support resources on examsoft.com/contact such as using the 954-429-8889 number, chat with us on our support.examsoft.com portal or email us at the [email protected] address.

2. resolved Mar 16, 2026, 03:28 PM UTC

   This incident has been resolved.

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Started Dec 17, 2025, 10:32 PM UTC· resolved Dec 18, 2025, 02:17 AM UTC

1. monitoring Dec 17, 2025, 10:32 PM UTC

   A fix has been implemented and we are monitoring the results.

2. resolved Dec 18, 2025, 02:17 AM UTC

   This incident has been resolved.

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Started Dec 17, 2025, 09:54 PM UTC· resolved Dec 17, 2025, 10:11 PM UTC

1. investigating Dec 17, 2025, 09:54 PM UTC

   We are investigating the issue of users being unable to upload exams within Examplify. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

2. resolved Dec 17, 2025, 10:11 PM UTC

   This incident has been resolved.

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Started Dec 17, 2025, 09:00 PM UTC· resolved Dec 17, 2025, 09:53 PM UTC

1. investigating Dec 17, 2025, 09:00 PM UTC

   We are investigating the issue of users being unable to log into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

2. resolved Dec 17, 2025, 09:53 PM UTC

   This incident has been resolved.

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Started Dec 08, 2025, 07:32 PM UTC· resolved Dec 17, 2025, 08:59 PM UTC

1. investigating Dec 08, 2025, 07:32 PM UTC

   We are investigating the issue of users being unable to log into the Legacy Portal and errors occurring when uploading an exam on Examplify. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

2. monitoring Dec 08, 2025, 07:52 PM UTC

   We are currently and continuing to monitor the issue. There may be intermittent delays.

3. monitoring Dec 08, 2025, 09:22 PM UTC

   We are going to continue to monitor the situation to confirm resolution.

4. investigating Dec 09, 2025, 09:52 PM UTC

   We are investigating the issue of users being unable to download or upload exams on Examplify. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

5. monitoring Dec 10, 2025, 02:27 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Dec 17, 2025, 08:59 PM UTC

   This incident has been resolved.

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Started Dec 08, 2025, 04:27 PM UTC· resolved Dec 08, 2025, 05:20 PM UTC

1. investigating Dec 08, 2025, 04:27 PM UTC

   We are aware of reports that some users are having issues loading or logging into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

2. resolved Dec 08, 2025, 05:20 PM UTC

   This issue is currently has been resolved. All functions to the legacy portal has been restored.

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Started Dec 04, 2025, 04:52 PM UTC· resolved Dec 04, 2025, 07:02 PM UTC

1. investigating Dec 04, 2025, 04:52 PM UTC

   We are aware of reports that some users are having issues loading or logging into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

2. investigating Dec 04, 2025, 05:59 PM UTC

   We are continuing to investigate the reports of Legacy portal issues. Currently, Users are reporting the ability to log in but slowness loading pages.

3. identified Dec 04, 2025, 06:31 PM UTC

   The cause of the issue has been identified and we are implementing a resolution.

4. monitoring Dec 04, 2025, 06:33 PM UTC

   Performance is returning to normal, Legacy portal users should be able to now log in and navigate the portal. We will continue to monitor.

5. resolved Dec 04, 2025, 07:02 PM UTC

   The incident has been resolved and services have returned to normal.

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Started Nov 06, 2025, 11:56 PM UTC· resolved Nov 07, 2025, 12:12 AM UTC

1. investigating Nov 06, 2025, 11:56 PM UTC

   We are aware of reports that some users having issues logging into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this.

2. investigating Nov 06, 2025, 11:57 PM UTC

   We are continuing to investigate this issue.

3. resolved Nov 07, 2025, 12:12 AM UTC

   This incident has been resolved.

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Started Oct 29, 2025, 02:30 PM UTC· resolved Oct 29, 2025, 09:30 PM UTC

1. resolved Oct 29, 2025, 11:11 PM UTC

   A backlog of the scoring queue contributed to delayed updating of scores in the portal only affecting clients in the Asia Pacific region of Enterprise. Once we worked the queue to a stabilized level, appropriate services were rebooted for safe measure that handle this queue. This occurred between 9:30am and 4:30pm central time.

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Started Oct 20, 2025, 12:51 PM UTC· resolved Oct 21, 2025, 01:32 AM UTC

1. investigating Oct 20, 2025, 12:51 PM UTC

   We are aware of reports that some users are receiving a 502 error while navigating to ExamSoft.com. You should be able to log into the portal directly by navigating to your institution's portal's unique URL. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this.

2. investigating Oct 20, 2025, 03:03 PM UTC

   We are continuing to investigate this issue.

3. resolved Oct 21, 2025, 01:32 AM UTC

   This issue has been resolved.

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Started Oct 20, 2025, 10:05 AM UTC· resolved Oct 20, 2025, 10:48 AM UTC

1. monitoring Oct 20, 2025, 10:05 AM UTC

   Due to an unexpected third party intermittent service degradation, you may encounter some issues accessing our services via an integration, such as syncing or pushing grades, you may also encounter some issues uploading answer files. The third party have applied an initial fix, and are monitoring the results. You may experience some latency whilst trying to re-access the service, but it is recommended that you try again if you encounter an error. We regret any inconvenience this may cause. Thank you for your patience whilst we work to bring the service back to optimum health.

2. resolved Oct 20, 2025, 10:48 AM UTC

   We are pleased to advise that service has been restored, we regret any inconvenience this may have caused if you were impacted by today’s incident. If you continue to have issues, please contact our support team.

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Started Oct 03, 2025, 04:09 PM UTC· resolved Oct 03, 2025, 05:12 PM UTC

1. investigating Oct 03, 2025, 04:09 PM UTC

   At this time, we have confirmed that uploads are delayed in processing. Please note that if your students received the green screen in Examplify, their upload was successfully received. It may take up to 30-45 minutes for the upload to be visible within the ExamSoft Legacy portal and is continuing to improve.

2. resolved Oct 03, 2025, 05:12 PM UTC

   All uploads are processing at a normal speed at this time. If you continue to have issues uploading, please contact our support team.

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Started Sep 29, 2025, 08:33 PM UTC· resolved Sep 30, 2025, 01:23 PM UTC

1. investigating Sep 29, 2025, 08:33 PM UTC

   We are currently investigating Legacy portal users not being able to log in or receive the emails for a password reset in a timely manner. The emails are currently delayed. We are also looking into the Exam passwords issue.

2. investigating Sep 30, 2025, 01:23 PM UTC

   We are continuing to investigate this issue.

3. resolved Sep 30, 2025, 01:23 PM UTC

   This incident has been resolved.

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