Doctolib Outage History

There were 3 Doctolib outages since April 7, 2026 totaling 2h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.doctolib.com

Critical April 22, 2026

Components impacted: Phone Assistant

Detected by Pingoru: Apr 22, 2026, 08:45 AM UTC
Resolved: Apr 22, 2026, 09:45 AM UTC
Duration: 1h

Affected: Phone assistant

Timeline · 4 updates

investigating Apr 22, 2026, 08:45 AM UTC

We are investigating a performance issue affecting the following components. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team
identified Apr 22, 2026, 08:53 AM UTC

The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
monitoring Apr 22, 2026, 09:16 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 22, 2026, 09:45 AM UTC

The performance incident affecting the following component has been fully resolved. All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

Read the full incident report →

Minor April 10, 2026

Components impacted: All

Detected by Pingoru: Apr 10, 2026, 01:21 PM UTC
Resolved: Apr 10, 2026, 02:43 PM UTC
Duration: 1h 22m

Affected: CalendarTask managerMy activityPhone assistantPatient ManagementTelehealthPatient messagingDoctolib ConnectClinical softwarePatient billingConnection with medical deviceSupport Doctolib

Timeline · 5 updates

identified Apr 10, 2026, 01:21 PM UTC

We are investigating a performance issue affecting the following components. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team
monitoring Apr 10, 2026, 01:39 PM UTC

Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team
identified Apr 10, 2026, 01:57 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 10, 2026, 02:15 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 10, 2026, 02:43 PM UTC

The performance incident affecting the following component has been fully resolved. All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

Read the full incident report →

Minor April 7, 2026

[Automated Alert] Timeline Items error rate

Detected by Pingoru: Apr 07, 2026, 12:09 PM UTC
Resolved: Apr 07, 2026, 12:23 PM UTC
Duration: 14m

Affected: Clinical softwarePatient billing

Timeline · 3 updates

investigating Apr 07, 2026, 12:09 PM UTC

We are investigating a performance issue affecting the following componentss. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team
monitoring Apr 07, 2026, 12:14 PM UTC

Performance has returned to normal for the following components. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team
resolved Apr 07, 2026, 12:23 PM UTC

The performance incident affecting the following components has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

Read the full incident report →

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