Doctolib incident

Phone assistant picks call but does not answer

Minor Resolved View vendor source →

Doctolib experienced a minor incident on October 5, 2026 affecting Phone assistant, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2026, 07:32 AM UTC
Resolved
Oct 05, 2026, 08:12 AM UTC
Duration
40m
Detected by Pingoru
Oct 05, 2026, 07:32 AM UTC

Affected components

Phone assistant

Update timeline

  1. identified Oct 05, 2026, 07:32 AM UTC

    The root cause of the service interruption affecting the following component has been identified. Restoration efforts are actively underway. We know this situation can create significant pressure for healthcare teams, and we are prioritizing safe and rapid recovery. Further updates will follow. — Your Doctolib Team

  2. monitoring Oct 05, 2026, 07:42 AM UTC

    Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team

  3. resolved Oct 05, 2026, 08:12 AM UTC

    The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team