Doctolib incident

Consultation assitant is showing degraded perfomance and latency for some users

Minor Resolved View vendor source →

Doctolib experienced a minor incident on July 28, 2026 affecting Clinical software, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 08:54 AM UTC
Resolved
Jul 28, 2026, 11:01 AM UTC
Duration
2h 6m
Detected by Pingoru
Jul 28, 2026, 08:54 AM UTC

Affected components

Clinical software

Update timeline

  1. investigating Jul 28, 2026, 08:54 AM UTC

    We are currently investigating this issue.

  2. identified Jul 28, 2026, 09:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 28, 2026, 09:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Jul 28, 2026, 09:34 AM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Jul 28, 2026, 09:50 AM UTC

    The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team

  6. resolved Jul 28, 2026, 11:01 AM UTC

    This incident has been resolved.