Doctolib incident
Phone assistant slow answers or hangups; general latency degradation for all AI products
Resolved after 1 hour, affecting Phone assistant, on May 29, 2026.
The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team
Affected components
Update timeline
- identified May 29, 2026, 11:42 AM UTC
The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
- identified May 29, 2026, 12:02 PM UTC
The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
- identified May 29, 2026, 12:12 PM UTC
The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
- monitoring May 29, 2026, 12:38 PM UTC
Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team
- resolved May 29, 2026, 12:43 PM UTC
The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team
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