Doctolib incident

Phone assistant slow answers or hangups; general latency degradation for all AI products

Minor Resolved View vendor source →

Doctolib experienced a minor incident on May 29, 2026 affecting Phone assistant, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 11:42 AM UTC
Resolved
May 29, 2026, 12:43 PM UTC
Duration
1h
Detected by Pingoru
May 29, 2026, 11:42 AM UTC

Affected components

Phone assistant

Update timeline

  1. identified May 29, 2026, 11:42 AM UTC

    The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team

  2. identified May 29, 2026, 12:02 PM UTC

    The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team

  3. identified May 29, 2026, 12:12 PM UTC

    The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team

  4. monitoring May 29, 2026, 12:38 PM UTC

    Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team

  5. resolved May 29, 2026, 12:43 PM UTC

    The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team