Doctolib incident

Components impacted: All

Minor Resolved View vendor source →
Started
Apr 10, 2026, 01:21 PM UTC
Resolved
Apr 10, 2026, 02:43 PM UTC
Duration
1h 22m
Detected by Pingoru
Apr 10, 2026, 01:21 PM UTC

Affected components

CalendarTask managerMy activityPhone assistantPatient ManagementTelehealthPatient messagingDoctolib ConnectClinical softwarePatient billingConnection with medical deviceSupport Doctolib

Update timeline

  1. identified Apr 10, 2026, 01:21 PM UTC

    We are investigating a performance issue affecting the following components. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team

  2. monitoring Apr 10, 2026, 01:39 PM UTC

    Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team

  3. identified Apr 10, 2026, 01:57 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 10, 2026, 02:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 10, 2026, 02:43 PM UTC

    The performance incident affecting the following component has been fully resolved. All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

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