Doctolib experienced a minor incident on April 7, 2026 affecting Clinical software and Patient billing, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 07, 2026, 12:09 PM UTC
We are investigating a performance issue affecting the following componentss. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team
- monitoring Apr 07, 2026, 12:14 PM UTC
Performance has returned to normal for the following components. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team
- resolved Apr 07, 2026, 12:23 PM UTC
The performance incident affecting the following components has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team