Doctolib incident

5 min drop of traffic which had a snowball effect on MDP when traffic came back

Minor Resolved View vendor source →

Doctolib experienced a minor incident on May 20, 2026 affecting Clinical software, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 03:28 PM UTC
Resolved
May 20, 2026, 03:44 PM UTC
Duration
16m
Detected by Pingoru
May 20, 2026, 03:28 PM UTC

Affected components

Clinical software

Update timeline

  1. identified May 20, 2026, 03:28 PM UTC

    The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team

  2. monitoring May 20, 2026, 03:38 PM UTC

    Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team

  3. resolved May 20, 2026, 03:44 PM UTC

    The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team