Doctolib incident

[data-science-production-aws-de-fra-1][Consultation Assistant] SLI consultation-assistant high error and timeout rate over 10% and more than 40 hits on *summarization* *transcription

Minor Resolved View vendor source →

Doctolib experienced a minor incident on August 18, 2026 affecting Clinical software, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 03:24 PM UTC
Resolved
Aug 18, 2026, 03:51 PM UTC
Duration
26m
Detected by Pingoru
Aug 18, 2026, 03:24 PM UTC

Affected components

Clinical software

Update timeline

  1. identified Aug 18, 2026, 03:24 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 18, 2026, 03:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 18, 2026, 03:51 PM UTC

    This incident has been resolved.