Doctolib incident

Phone assistant is not answering calls for patients. No impact on Pro side

Critical Resolved View vendor source →

Doctolib experienced a critical incident on June 25, 2026 affecting Phone assistant, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 01:49 PM UTC
Resolved
Jun 25, 2026, 02:38 PM UTC
Duration
48m
Detected by Pingoru
Jun 25, 2026, 01:49 PM UTC

Affected components

Phone assistant

Update timeline

  1. identified Jun 25, 2026, 01:49 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 25, 2026, 01:50 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 25, 2026, 02:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 25, 2026, 02:38 PM UTC

    This incident has been resolved.