Doctolib incident

Components impacted: Phone Assistant

Resolved after 22 hours 32 minutes, affecting Phone assistant and Clinical software, on May 29, 2026.

monitoring May 29, 2026, 03:49 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 29, 2026, 03:11 PM UTC
Resolved
May 30, 2026, 01:43 PM UTC
Duration
22h 32m
Detected by Pingoru
May 29, 2026, 03:11 PM UTC

Affected components

Phone assistantClinical software

Update timeline

  1. identified May 29, 2026, 03:11 PM UTC

    We are investigating a performance issue affecting the following components. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team

  2. identified May 29, 2026, 03:23 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 29, 2026, 03:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 30, 2026, 01:43 PM UTC

    This incident has been resolved.

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