Doctolib incident

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Critical Resolved View vendor source →

Doctolib experienced a critical incident on September 8, 2026 affecting Calendar and Task manager and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2026, 01:09 PM UTC
Resolved
Sep 08, 2026, 02:08 PM UTC
Duration
58m
Detected by Pingoru
Sep 08, 2026, 01:09 PM UTC

Affected components

CalendarTask managerMy activityPhone assistantPatient ManagementTelehealthPatient messagingDoctolib ConnectClinical softwarePatient billing

Update timeline

  1. investigating Sep 08, 2026, 01:09 PM UTC

    We are currently investigating a complete service interruption affecting the following components. We understand how critical uninterrupted access is for delivering care. Our teams are fully mobilized and treating this with the highest priority. We will keep you closely informed. — Your Doctolib Team

  2. identified Sep 08, 2026, 01:22 PM UTC

    The root cause of the service interruption affecting the following components has been identified. Restoration efforts are actively underway. We know this situation can create significant pressure for healthcare teams, and we are prioritizing safe and rapid recovery. Further updates will follow. — Your Doctolib Team

  3. monitoring Sep 08, 2026, 01:24 PM UTC

    Service has been restored for the following components. Access is fully operational. We are closely monitoring the system to ensure continued stability. — Your Doctolib Team

  4. identified Sep 08, 2026, 01:29 PM UTC

    The root cause of the service interruption affecting the following components has been identified. Restoration efforts are actively underway. We know this situation can create significant pressure for healthcare teams, and we are prioritizing safe and rapid recovery. Further updates will follow. — Your Doctolib Team

  5. monitoring Sep 08, 2026, 01:58 PM UTC

    Service has been restored for the following components. Access is fully operational. We are closely monitoring the system to ensure continued stability. — Your Doctolib Team

  6. resolved Sep 08, 2026, 02:08 PM UTC

    The performance incident affecting the following components has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team