Doctolib Outage History
Doctolib is up right nowPingoru has recorded 51 incidents for Doctolib: 27 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 3 of 720 (0%) |
| May 2026 | 5 | 26 of 744 (3%) |
| June 2026 | 4 | 2 of 720 (0%) |
| July 2026 | 2 | 3 of 744 (0%) |
| August 2026 | 3 | 18 of 744 (2%) |
| September 2026 | 6 | 9 of 720 (1%) |
| October 2026 | 2 | 4 of 524 (1%) |
Incidents, newest first
Minor October 13, 2026 Clinical Software is having some issues 3h 45m Clinical software
Started Oct 13, 2026, 10:20 AM UTC· resolved Oct 13, 2026, 02:05 PM UTC
- investigating Oct 13, 2026, 10:20 AM UTC
We are currently investigating this issue.
- resolved Oct 13, 2026, 02:05 PM UTC
This incident has been resolved.
Minor October 5, 2026 Phone assistant picks call but does not answer 40m Phone assistant
Started Oct 05, 2026, 07:32 AM UTC· resolved Oct 05, 2026, 08:12 AM UTC
- identified Oct 05, 2026, 07:32 AM UTC
The root cause of the service interruption affecting the following component has been identified. Restoration efforts are actively underway. We know this situation can create significant pressure for healthcare teams, and we are prioritizing safe and rapid recovery. Further updates will follow. — Your Doctolib Team
- monitoring Oct 05, 2026, 07:42 AM UTC
Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team
- resolved Oct 05, 2026, 08:12 AM UTC
The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team
Minor September 25, 2026 Some patients can't connect to their Telehealth consultation 1h 30m Telehealth
Started Sep 25, 2026, 09:33 AM UTC· resolved Sep 25, 2026, 11:04 AM UTC
- investigating Sep 25, 2026, 09:33 AM UTC
We are investigating a performance issue affecting the following component. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team
- monitoring Sep 25, 2026, 09:59 AM UTC
Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team
- resolved Sep 25, 2026, 11:04 AM UTC
The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team
Critical September 16, 2026 Doctolib Support is not available 3h 45m Support Doctolib
Started Sep 16, 2026, 08:47 AM UTC· resolved Sep 16, 2026, 12:32 PM UTC
- investigating Sep 16, 2026, 08:47 AM UTC
We are currently investigating this issue.
- identified Sep 16, 2026, 09:06 AM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 16, 2026, 09:17 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 16, 2026, 09:53 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 16, 2026, 11:36 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2026, 12:32 PM UTC
This incident has been resolved.
Major September 11, 2026 Consultation assitant is down 52m Phone assistant, Clinical software
Started Sep 11, 2026, 03:41 PM UTC· resolved Sep 11, 2026, 04:33 PM UTC
- investigating Sep 11, 2026, 03:41 PM UTC
We are currently investigating this issue.
- investigating Sep 11, 2026, 03:46 PM UTC
We are continuing to investigate this issue.
- investigating Sep 11, 2026, 04:04 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 13, 2026, 01:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 13, 2026, 01:32 AM UTC
This incident has been resolved.
Critical September 8, 2026 Our services are not available for PRO users (FR, DE, IT) and for Patients. 58m Calendar, Task manager, My activity, Phone assistant and 8 more
Started Sep 08, 2026, 01:09 PM UTC· resolved Sep 08, 2026, 02:08 PM UTC
- investigating Sep 08, 2026, 01:09 PM UTC
We are currently investigating a complete service interruption affecting the following components. We understand how critical uninterrupted access is for delivering care. Our teams are fully mobilized and treating this with the highest priority. We will keep you closely informed. — Your Doctolib Team
- identified Sep 08, 2026, 01:22 PM UTC
The root cause of the service interruption affecting the following components has been identified. Restoration efforts are actively underway. We know this situation can create significant pressure for healthcare teams, and we are prioritizing safe and rapid recovery. Further updates will follow. — Your Doctolib Team
- monitoring Sep 08, 2026, 01:24 PM UTC
Service has been restored for the following components. Access is fully operational. We are closely monitoring the system to ensure continued stability. — Your Doctolib Team
- identified Sep 08, 2026, 01:29 PM UTC
The root cause of the service interruption affecting the following components has been identified. Restoration efforts are actively underway. We know this situation can create significant pressure for healthcare teams, and we are prioritizing safe and rapid recovery. Further updates will follow. — Your Doctolib Team
- monitoring Sep 08, 2026, 01:58 PM UTC
Service has been restored for the following components. Access is fully operational. We are closely monitoring the system to ensure continued stability. — Your Doctolib Team
- resolved Sep 08, 2026, 02:08 PM UTC
The performance incident affecting the following components has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team
Critical September 1, 2026 Financial OS is partially down 1h 23m Patient billing
Started Sep 01, 2026, 04:05 PM UTC· resolved Sep 01, 2026, 05:28 PM UTC
- investigating Sep 01, 2026, 04:05 PM UTC
We are currently investigating this issue.
- identified Sep 01, 2026, 04:05 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 01, 2026, 04:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 01, 2026, 05:28 PM UTC
This incident has been resolved.
Critical September 1, 2026 Consultation Assistant is not available 14m Clinical software
Started Sep 01, 2026, 09:38 AM UTC· resolved Sep 01, 2026, 09:52 AM UTC
- investigating Sep 01, 2026, 09:38 AM UTC
We are currently investigating this issue.
- identified Sep 01, 2026, 09:39 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 01, 2026, 09:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 01, 2026, 09:52 AM UTC
This incident has been resolved.
Minor August 28, 2026 Degraded performance on Clinical solution 59m Clinical software
Started Aug 28, 2026, 11:02 AM UTC· resolved Aug 28, 2026, 12:01 PM UTC
- investigating Aug 28, 2026, 11:02 AM UTC
We are currently investigating this issue.
- identified Aug 28, 2026, 11:02 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 28, 2026, 11:03 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Aug 28, 2026, 11:04 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 28, 2026, 11:47 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 28, 2026, 12:01 PM UTC
This incident has been resolved.
Minor August 18, 2026 [data-science-production-aws-de-fra-1][Consultation Assistant] SLI consultation-assistant high error and timeout rate over 10% and more than 40 hits on *summarization* *transcription 26m Clinical software
Started Aug 18, 2026, 03:24 PM UTC· resolved Aug 18, 2026, 03:51 PM UTC
- identified Aug 18, 2026, 03:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 18, 2026, 03:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2026, 03:51 PM UTC
This incident has been resolved.
Minor August 4, 2026 Hospitals and CF customers can't do patient search from the agenda 16h 21m Calendar
Started Aug 04, 2026, 02:44 PM UTC· resolved Aug 05, 2026, 07:05 AM UTC
- investigating Aug 04, 2026, 02:44 PM UTC
We are investigating a performance issue affecting the following component. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team
- investigating Aug 04, 2026, 02:53 PM UTC
We are investigating a performance issue affecting the following component. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team
- identified Aug 04, 2026, 02:56 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 04, 2026, 06:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2026, 07:05 AM UTC
The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team
Minor July 28, 2026 Consultation assitant is showing degraded perfomance and latency for some users 2h 6m Clinical software
Started Jul 28, 2026, 08:54 AM UTC· resolved Jul 28, 2026, 11:01 AM UTC
- investigating Jul 28, 2026, 08:54 AM UTC
We are currently investigating this issue.
- identified Jul 28, 2026, 09:02 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 28, 2026, 09:12 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Jul 28, 2026, 09:34 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 28, 2026, 09:50 AM UTC
The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
- resolved Jul 28, 2026, 11:01 AM UTC
This incident has been resolved.
Minor July 16, 2026 High error on Consultation Assistant 46m Clinical software
Started Jul 16, 2026, 07:30 AM UTC· resolved Jul 16, 2026, 08:17 AM UTC
- investigating Jul 16, 2026, 07:30 AM UTC
We're experiencing high errors on Consultation assistant
- investigating Jul 16, 2026, 07:40 AM UTC
We are continuing to investigate this issue.
- resolved Jul 16, 2026, 08:17 AM UTC
This incident has been resolved.
Minor June 30, 2026 20k Users (source SENTRY) can't use DDV 17m Calendar, Patient Management, Clinical software
Started Jun 30, 2026, 10:18 AM UTC· resolved Jun 30, 2026, 10:36 AM UTC
- identified Jun 30, 2026, 10:18 AM UTC
The cause of the performance issue affecting the following components has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
- resolved Jun 30, 2026, 10:36 AM UTC
The performance incident affecting the following components has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team
Critical June 25, 2026 Phone assistant is not answering calls for patients. No impact on Pro side 48m Phone assistant
Started Jun 25, 2026, 01:49 PM UTC· resolved Jun 25, 2026, 02:38 PM UTC
- identified Jun 25, 2026, 01:49 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 25, 2026, 01:50 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 25, 2026, 02:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 25, 2026, 02:38 PM UTC
This incident has been resolved.
Minor June 23, 2026 Phone assistant is not available for users in the old infrastructure 8m Phone assistant
Started Jun 23, 2026, 12:58 PM UTC· resolved Jun 23, 2026, 01:07 PM UTC
- monitoring Jun 23, 2026, 12:58 PM UTC
Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team
- resolved Jun 23, 2026, 01:07 PM UTC
The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team
Minor June 5, 2026 All doctors are not being able to make an appointment by experiencing frontend error 22m Calendar
Started Jun 05, 2026, 02:03 PM UTC· resolved Jun 05, 2026, 02:26 PM UTC
- identified Jun 05, 2026, 02:03 PM UTC
The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
- identified Jun 05, 2026, 02:18 PM UTC
The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
- monitoring Jun 05, 2026, 02:22 PM UTC
Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team
- resolved Jun 05, 2026, 02:26 PM UTC
The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team
Minor May 29, 2026 Components impacted: Phone Assistant 22h 32m Phone assistant, Clinical software
Started May 29, 2026, 03:11 PM UTC· resolved May 30, 2026, 01:43 PM UTC
- identified May 29, 2026, 03:11 PM UTC
We are investigating a performance issue affecting the following components. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team
- identified May 29, 2026, 03:23 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 29, 2026, 03:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 30, 2026, 01:43 PM UTC
This incident has been resolved.
Minor May 29, 2026 Phone assistant slow answers or hangups; general latency degradation for all AI products 1h Phone assistant
Started May 29, 2026, 11:42 AM UTC· resolved May 29, 2026, 12:43 PM UTC
- identified May 29, 2026, 11:42 AM UTC
The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
- identified May 29, 2026, 12:02 PM UTC
The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
- identified May 29, 2026, 12:12 PM UTC
The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
- monitoring May 29, 2026, 12:38 PM UTC
Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team
- resolved May 29, 2026, 12:43 PM UTC
The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team
Minor May 20, 2026 5 min drop of traffic which had a snowball effect on MDP when traffic came back 16m Clinical software
Started May 20, 2026, 03:28 PM UTC· resolved May 20, 2026, 03:44 PM UTC
- identified May 20, 2026, 03:28 PM UTC
The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
- monitoring May 20, 2026, 03:38 PM UTC
Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team
- resolved May 20, 2026, 03:44 PM UTC
The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team
Critical May 6, 2026 Impossible for admin telesecretariat accounts to access the calendars. 39m Calendar
Started May 06, 2026, 06:54 AM UTC· resolved May 06, 2026, 07:33 AM UTC
- identified May 06, 2026, 06:54 AM UTC
The issue has been identified and a fix is being implemented.
- identified May 06, 2026, 07:01 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 06, 2026, 07:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 07:33 AM UTC
This incident has been resolved.
Minor May 5, 2026 Components impacted: Consultation Assistant 1h 1m Clinical software
Started May 05, 2026, 07:57 AM UTC· resolved May 05, 2026, 08:59 AM UTC
- identified May 05, 2026, 07:57 AM UTC
We are investigating a performance issue affecting the following components. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team
- identified May 05, 2026, 08:13 AM UTC
We are continuing to work on a fix for this issue.
- identified May 05, 2026, 08:26 AM UTC
Work continues to improve performance of the following component. Stabilization efforts are ongoing. — Your Doctolib Team
- identified May 05, 2026, 08:43 AM UTC
Work continues to improve performance of the following component. Stabilization efforts are ongoing. — Your Doctolib Team
- resolved May 05, 2026, 08:59 AM UTC
The performance incident affecting the following component has been fully resolved. All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team
Minor April 10, 2026 Components impacted: All 1h 22m Calendar, Task manager, My activity, Phone assistant and 8 more
Started Apr 10, 2026, 01:21 PM UTC· resolved Apr 10, 2026, 02:43 PM UTC
- identified Apr 10, 2026, 01:21 PM UTC
We are investigating a performance issue affecting the following components. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team
- monitoring Apr 10, 2026, 01:39 PM UTC
Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team
- identified Apr 10, 2026, 01:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 10, 2026, 02:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 10, 2026, 02:43 PM UTC
The performance incident affecting the following component has been fully resolved. All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team
Minor April 7, 2026 [Automated Alert] Timeline Items error rate 14m Clinical software, Patient billing
Started Apr 07, 2026, 12:09 PM UTC· resolved Apr 07, 2026, 12:23 PM UTC
- investigating Apr 07, 2026, 12:09 PM UTC
We are investigating a performance issue affecting the following componentss. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team
- monitoring Apr 07, 2026, 12:14 PM UTC
Performance has returned to normal for the following components. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team
- resolved Apr 07, 2026, 12:23 PM UTC
The performance incident affecting the following components has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team
Major December 5, 2025 Doctolib Connect is degraded 2h 27m
Started Dec 05, 2025, 09:51 AM UTC· resolved Dec 05, 2025, 12:18 PM UTC
- investigating Dec 05, 2025, 09:51 AM UTC
We're currently experiencing a technical incident that may prevent you from using our Doctolib Connect. We'll share updates on the resolution progress here. We apologize for any inconvenience caused, and appreciate your patience as our teams are working on fixing the issue as soon as possible.
- identified Dec 05, 2025, 09:54 AM UTC
We have applied a fix and are monitoring the results. We'll be back with an update soon to confirm that Doctolib Siilo is back to normal for everyone.
- resolved Dec 05, 2025, 12:18 PM UTC
Doctolib fonctionne à nouveau normalement pour tout le monde. --- Doctolib ist wieder für alle Nutzer:innen verfügbar. --- Doctolib funziona per tutti gli utenti.