CivicPlus Outage History

CivicPlus had 15 outages in the last 2 years totaling 32m of downtime — averaging 0.6 incidents per month.

There were 15 CivicPlus outages since May 3, 2026 totaling 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.civicplus.com/

Minor June 12, 2026

Service Disruptions for Recreation Management

Detected by Pingoru: Jun 12, 2026, 09:34 PM UTC
Resolved: Jun 12, 2026, 09:34 PM UTC
Duration: —

Affected: LoginPayments

Timeline · 6 updates

investigating Jun 12, 2026, 05:12 PM UTC

Status: Investigating We are currently investigating an issue affecting Recreation Management. Users may experience intermittent system slowness or timeouts. We will provide an update within 30 minutes or sooner if additional information becomes available. Affected components Payments (Degraded performance) Login (Degraded performance)
investigating Jun 12, 2026, 05:42 PM UTC

Status: Investigating Our team continues to work on resolving the issue. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
identified Jun 12, 2026, 05:49 PM UTC

Status: Identified We have identified the cause of the issue affecting Recreation Management and are actively working on a resolution. Users may continue to experience system slowness until mitigation is complete. We will provide another update within 30 minutes. Affected components Login (Degraded performance) Payments (Degraded performance)
identified Jun 12, 2026, 05:57 PM UTC

Status: Identified Catalog Notifications: https://www.civicplus.help/recreation-management/docs/create-a-notification-for-a-catalog have been temporarily disabled while we continue to investigate this issue. Any active Catalog Notifications, as well as any newly created Notifications, will be visible once a full resolution is in place. We will provide another update as more information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
monitoring Jun 12, 2026, 08:01 PM UTC

Status: Monitoring Catalog Notifications: https://www.civicplus.help/recreation-management/docs/create-a-notification-for-a-catalog functionality has been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Operational) Payments (Operational)
resolved Jun 12, 2026, 09:34 PM UTC

Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Payments (Operational) Login (Operational)

Read the full incident report →

Minor June 6, 2026

Intermittent Search Issues

Detected by Pingoru: Jun 06, 2026, 01:31 AM UTC
Resolved: Jun 06, 2026, 01:31 AM UTC
Duration: —

Affected: Login

Timeline · 6 updates

investigating Jun 05, 2026, 06:33 PM UTC

Status: Investigating We are currently investigating an issue affecting record search. Users may experience problems searching for social media records. We will provide an update once additional information becomes available. Affected components Login (Partial outage)
identified Jun 05, 2026, 06:54 PM UTC

Status: Identified We have identified the cause of the issue affecting record search and are actively working on a resolution. Users may continue to experience problems searching for social media records until mitigation is complete. We will provide another update within the next 30 minutes. Affected components Login (Partial outage)
monitoring Jun 05, 2026, 06:56 PM UTC

Status: Monitoring We have identified the cause of the issue affecting record search, issued a fix, and are monitoring the situation for continued search impact. Affected components Login (Operational)
resolved Jun 05, 2026, 08:15 PM UTC

Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational)
monitoring Jun 06, 2026, 12:54 AM UTC

Status: Monitoring We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Operational)
resolved Jun 06, 2026, 01:31 AM UTC

Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational)

Read the full incident report →

Minor June 4, 2026

Media files not playing back on Public or Admin Portal

Detected by Pingoru: Jun 04, 2026, 02:13 PM UTC
Resolved: Jun 04, 2026, 02:13 PM UTC
Duration: —

Affected: Login

Timeline · 3 updates

identified Jun 03, 2026, 07:25 PM UTC

Status: Identified We have identified the cause of the issue affecting media playback on the Public Portal as well as Admin's and are actively working on a resolution. Users may continue to be unable to view media until mitigation is complete. Affected components Login (Partial outage)
identified Jun 03, 2026, 09:44 PM UTC

Status: Identified We have identified the cause of the issue affecting media playback on the Public Portal as well as Admin's and are actively working on a resolution. Users may continue to be unable to view media until mitigation is complete. Meetings will continue to be recorded and will be available for viewing after the service issue has been resolved. Affected components Login (Partial outage)
resolved Jun 04, 2026, 02:13 PM UTC

Status: Resolved Media playback services have been restored to the Public Portal as well as Admin. Affected components Login (Operational)

Read the full incident report →

Minor June 2, 2026

Intermittent System Issues with Recreation Management

Detected by Pingoru: Jun 02, 2026, 07:35 PM UTC
Resolved: Jun 02, 2026, 07:35 PM UTC
Duration: —

Affected: LoginPayments

Timeline · 3 updates

investigating Jun 01, 2026, 09:27 PM UTC

Status: Investigating We are currently investigating an issue affecting Recreation Management. Users may experience system timeouts or slow loading. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
monitoring Jun 01, 2026, 09:31 PM UTC

Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Payments (Operational) Login (Operational)
resolved Jun 02, 2026, 07:35 PM UTC

Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational)

Read the full incident report →

Minor June 2, 2026

Users experiencing difficulty generating Agenda packets

Detected by Pingoru: Jun 02, 2026, 01:48 PM UTC
Resolved: Jun 02, 2026, 01:48 PM UTC
Duration: —

Affected: LoginLogin

Timeline · 3 updates

identified May 29, 2026, 03:22 PM UTC

Status: Identified We are currently experiencing an issue affecting the ability to generate agenda packets. Our team has identified the cause of the issue and will provide a fix with our scheduled release on 5/31/2026. If you require urgent assistance with the generation of a packet, please contact support and they can assist. Affected components Login (Degraded performance)
monitoring Jun 01, 2026, 02:08 PM UTC

Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance)
resolved Jun 02, 2026, 01:48 PM UTC

Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational)

Read the full incident report →

Major May 29, 2026

Users unable to generate packets in Agenda and Meeting Management

Detected by Pingoru: May 29, 2026, 03:06 PM UTC
Resolved: May 29, 2026, 03:38 PM UTC
Duration: 32m

Affected: Login

Timeline · 1 update

investigating May 29, 2026, 03:06 PM UTC

Status: Investigating We are currently experiencing an issue affecting the ability to generate agenda packets. Our team has identified the cause of the issue and will provide a fix with our scheduled release on 5/31/2026. If you require urgent assistance with the generation of a packet, please contact support and they can assist. Affected components Login (Degraded performance)

Read the full incident report →

Minor May 26, 2026

Paginated Reports Not Loading

Detected by Pingoru: May 26, 2026, 03:23 PM UTC
Resolved: May 26, 2026, 03:23 PM UTC
Duration: —

Affected: LoginLogin

Timeline · 3 updates

investigating May 26, 2026, 02:36 PM UTC

Status: Investigating We are currently investigating an issue affecting paginated reports within the software. Users may be unable to access reports. We will provide an update when additional information becomes available. Affected components Login (Partial outage) Login (Partial outage)
monitoring May 26, 2026, 03:08 PM UTC

Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Operational) Login (Operational)
resolved May 26, 2026, 03:23 PM UTC

Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Login (Operational)

Read the full incident report →

Minor May 20, 2026

HCMS down and not responding

Detected by Pingoru: May 20, 2026, 07:57 PM UTC
Resolved: May 20, 2026, 07:57 PM UTC
Duration: —

Affected: LoginPaymentsLogin

Timeline · 6 updates

investigating May 20, 2026, 06:52 PM UTC

Status: Investigating We are currently investigating an issue affecting HCMS. Users may experience issues getting to the HCMS or loading content in other products. We will provide an update within 1 hour or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance) Login (Degraded performance) Payments (Degraded performance) Login (Partial outage)
resolved May 20, 2026, 07:13 PM UTC

Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational)
monitoring May 20, 2026, 07:15 PM UTC

Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Payments (Operational) Login (Partial outage) Login (Operational) Payments (Operational) Login (Operational)
monitoring May 20, 2026, 07:25 PM UTC

Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational)
identified May 20, 2026, 07:33 PM UTC

Status: Identified We are investigating continued performance degradation on the Headless Content Management System (HCMS) which impacts the following: • Evolve - Content loading • Recreation Management - Document Management • PADS - Form submission data syncing to the HCMS Affected components Login (Degraded performance) Login (Degraded performance) Payments (Degraded performance) Login (Degraded performance) Payments (Degraded performance)
resolved May 20, 2026, 07:57 PM UTC

Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Some notifications may have been impacted between 1:30pm CT and 2:05pm CT, please resend any notifications sent during this time. Affected components Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational)

Read the full incident report →

Minor May 19, 2026

Service Degradation for Recreation Management

Detected by Pingoru: May 19, 2026, 03:35 PM UTC
Resolved: May 19, 2026, 03:35 PM UTC
Duration: —

Affected: LoginPaymentsLogin

Timeline · 2 updates

investigating May 19, 2026, 03:30 PM UTC

Status: Investigating We are currently investigating an issue affecting Recreation Management. Users may experience service disruptions. We will provide an update within 30 minutes or sooner if additional information becomes available. Affected components Login (Partial outage) Payments (Partial outage)
resolved May 19, 2026, 03:35 PM UTC

Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational)

Read the full incident report →

Minor May 18, 2026

Performance degradation

Detected by Pingoru: May 18, 2026, 05:24 PM UTC
Resolved: May 18, 2026, 05:24 PM UTC
Duration: —

Timeline · 3 updates

identified May 17, 2026, 01:20 AM UTC

Status: Identified We are currently investigating an issue affecting the branding and two-factor authentication settings within CivicPlus login. This does not impact the ability to login. We are working to resolve the impact and will provide an update as soon as possible
monitoring May 17, 2026, 02:25 AM UTC

Status: Monitoring Two-factor authentication settings have been restored. Custom branding settings for the CivicPlus login page and Resident portal are expected to auto-resolve within 24 hours.
resolved May 18, 2026, 05:24 PM UTC

Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Read the full incident report →

Minor May 6, 2026

Recreation Management Payments Service Interruption

Detected by Pingoru: May 06, 2026, 09:45 PM UTC
Resolved: May 06, 2026, 09:45 PM UTC
Duration: —

Affected: LoginPaymentsLogin

Timeline · 2 updates

identified May 06, 2026, 09:30 PM UTC

Status: Identified We have identified the cause of the issue affecting Payments and are actively working on a resolution. Users may continue to experience transaction failures until mitigation is complete. We will provide another update within 15 minutes. Affected components Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Partial outage) Login (Operational)
resolved May 06, 2026, 09:45 PM UTC

Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational)

Read the full incident report →

Minor May 6, 2026

Limited sites down

Detected by Pingoru: May 06, 2026, 03:56 PM UTC
Resolved: May 06, 2026, 03:56 PM UTC
Duration: —

Affected: LoginPaymentsLogin

Timeline · 2 updates

investigating May 06, 2026, 03:47 PM UTC

Status: Investigating We are currently investigating an issue affecting some Drupal 11 sites. Users may experience sites down. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational) Login (Partial outage) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational)
resolved May 06, 2026, 03:56 PM UTC

Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational)

Read the full incident report →

Minor May 4, 2026

Email Not Being Received As Anticipated

Detected by Pingoru: May 04, 2026, 10:13 PM UTC
Resolved: May 04, 2026, 10:13 PM UTC
Duration: —

Affected: LoginLogin

Timeline · 2 updates

monitoring May 04, 2026, 09:36 PM UTC

Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance) Login (Degraded performance)
resolved May 04, 2026, 10:13 PM UTC

Status: Resolved Outbound system email is functioning normally and messages are sending as expected. We are continuing to monitor the system, and no email delivery issues are currently observed. Affected components Login (Operational) Login (Operational)

Read the full incident report →

Minor May 3, 2026

CivicPlus Payments EMV Device Performance Degradation

Detected by Pingoru: May 03, 2026, 09:55 PM UTC
Resolved: May 03, 2026, 09:55 PM UTC
Duration: —

Affected: LoginPaymentsLogin

Timeline · 2 updates

investigating May 03, 2026, 09:15 PM UTC

Status: Investigating We are currently investigating an issue with an upstream provider affecting CivicPlus Payments EMV devices. Users may experience a performance degradation related to EMV transactions. Affected components Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Degraded performance)
resolved May 03, 2026, 09:55 PM UTC

Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational)

Read the full incident report →

Minor May 3, 2026

Short service interruption for some websites

Detected by Pingoru: May 03, 2026, 06:51 PM UTC
Resolved: May 03, 2026, 06:51 PM UTC
Duration: —

Affected: LoginPaymentsLogin

Timeline · 4 updates

identified May 03, 2026, 06:00 PM UTC

Status: Identified We have identified the cause of the issue affecting some central websites and are actively working on a resolution. Users may continue to experience disruptions until mitigation is complete. We will provide another update within 15 minutes. Affected components Login (Partial outage) Payments (Partial outage)
identified May 03, 2026, 06:11 PM UTC

Status: Identified Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Login (Partial outage) Payments (Partial outage)
monitoring May 03, 2026, 06:23 PM UTC

Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Partial outage) Payments (Partial outage)
resolved May 03, 2026, 06:51 PM UTC

Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational)

Read the full incident report →