CivicPlus Outage History

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CivicPlus had 36 outages in the last 2 years — averaging 1.5 incidents per month.

There were 36 CivicPlus outages since May 3, 2026. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.civicplus.com/

Minor September 30, 2026

Degraded Performance - Web Central

Detected by Pingoru
Sep 30, 2026, 07:20 PM UTC
Resolved
Sep 30, 2026, 07:20 PM UTC
Duration
—
Affected: LoginResident PortalPaymentsNotificationsVisitor Access
Timeline · 3 updates
  1. investigating Sep 29, 2026, 07:12 PM UTC

    Status: Investigating We are currently investigating an anomaly affecting sites. Users may experience slowness or an error. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Visitor Access (Degraded performance) Notifications (Degraded performance) Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance)

  2. monitoring Sep 29, 2026, 07:42 PM UTC

    Status: Monitoring Services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Notifications (Degraded performance) Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance)

  3. resolved Sep 30, 2026, 07:20 PM UTC

    Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational) Resident Portal (Operational) Visitor Access (Operational) Notifications (Operational)

Read the full incident report →

Minor September 30, 2026

Software Service Disruption for Agenda and Meeting Management Essential, Online Code Hosting and Self-Publishing

Detected by Pingoru
Sep 30, 2026, 01:44 PM UTC
Resolved
Sep 30, 2026, 01:44 PM UTC
Duration
—
Timeline · 2 updates
  1. monitoring Sep 29, 2026, 05:54 PM UTC

    Status: Monitoring Services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.

  2. resolved Sep 30, 2026, 01:44 PM UTC

    Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Read the full incident report →

Minor September 24, 2026

Upload failures with Word documents in Item and Agenda Files

Detected by Pingoru
Sep 24, 2026, 04:30 PM UTC
Resolved
Sep 24, 2026, 04:30 PM UTC
Duration
—
Affected: LoginLoginLoginLogin
Timeline · 5 updates
  1. identified Sep 21, 2026, 08:13 PM UTC

    Status: Identified We have identified the cause of the issue affecting the ability to upload Word documents in Item Files and Agenda files and are actively working on a resolution. Users may continue to experience service disruption until mitigation is complete. We will provide another update within 1 hour Affected components Login (Degraded performance)

  2. identified Sep 21, 2026, 10:17 PM UTC

    Status: Identified Our team continues to work on resolving the issue. We will provide the next update tomorrow morning or sooner if additional information becomes available. Affected components Login (Degraded performance)

  3. identified Sep 22, 2026, 02:11 PM UTC

    Status: Identified Our team has identified the cause of the issue with Word Document uploads in Agenda and Item files, have implemented a fix, and will deploy the fix overnight. We will provide the next update tomorrow morning confirming the successful release and will monitor its performance. Affected components Login (Degraded performance)

  4. monitoring Sep 23, 2026, 04:32 PM UTC

    Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance)

  5. resolved Sep 24, 2026, 04:30 PM UTC

    Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational)

Read the full incident report →

Minor September 21, 2026

Performance Degradation - Agenda and Meeting Management Select

Detected by Pingoru
Sep 21, 2026, 08:07 PM UTC
Resolved
Sep 21, 2026, 08:07 PM UTC
Duration
—
Affected: LoginLoginLoginLogin
Timeline · 3 updates
  1. investigating Sep 17, 2026, 09:35 PM UTC

    Status: Investigating We are currently investigating service disruption affecting packet generation. Users may experience slow generation. We will provide an update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance)

  2. monitoring Sep 17, 2026, 10:02 PM UTC

    Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance)

  3. resolved Sep 21, 2026, 08:07 PM UTC

    Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational)

Read the full incident report →

Minor September 21, 2026

CivicSend and Document Center for Platinum Security

Detected by Pingoru
Sep 21, 2026, 07:26 PM UTC
Resolved
Sep 21, 2026, 07:26 PM UTC
Duration
—
Affected: LoginLoginLoginPaymentsLoginPaymentsPayments
Timeline · 4 updates
  1. identified Sep 21, 2026, 02:50 PM UTC

    Status: Identified We have identified the cause of the issue affecting CivicSend and Document Center for Platinum Security and are actively working on a resolution. Users may continue to experience degraded performance until mitigation is complete. We will provide another update within 15 minutes. Affected components Login (Degraded performance) Payments (Degraded performance)

  2. identified Sep 21, 2026, 03:06 PM UTC

    Status: Identified Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)

  3. monitoring Sep 21, 2026, 03:19 PM UTC

    Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Payments (Degraded performance) Login (Degraded performance)

  4. resolved Sep 21, 2026, 07:26 PM UTC

    Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Payments (Operational) Login (Operational)

Read the full incident report →

Minor September 18, 2026

Rec Performance Degradation

Detected by Pingoru
Sep 18, 2026, 06:46 PM UTC
Resolved
Sep 18, 2026, 06:46 PM UTC
Duration
—
Affected: LoginLoginLoginLogin
Timeline · 3 updates
  1. investigating Sep 18, 2026, 03:58 PM UTC

    Status: Investigating We are currently investigating reports of service performance degradation. Updates will follow as more information becomes available. We will continue to share updates every 30 minutes, or sooner if additional information becomes available Affected components Login (Degraded performance)

  2. monitoring Sep 18, 2026, 04:12 PM UTC

    Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance)

  3. resolved Sep 18, 2026, 06:46 PM UTC

    Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational)

Read the full incident report →

Minor September 16, 2026

Issues loading select modules - Municipal Websites Central

Detected by Pingoru
Sep 16, 2026, 05:49 PM UTC
Resolved
Sep 16, 2026, 05:49 PM UTC
Duration
—
Affected: LoginLoginLoginPaymentsLoginPaymentsPayments
Timeline · 6 updates
  1. investigating Sep 11, 2026, 03:39 AM UTC

    Status: Investigating We are currently investigating an issue affecting select modules. Site visitors may experience problems loading content and landing pages. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)

  2. investigating Sep 11, 2026, 03:54 AM UTC

    Status: Investigating Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)

  3. investigating Sep 11, 2026, 04:09 AM UTC

    Status: Investigating Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Payments (Degraded performance) Login (Degraded performance)

  4. investigating Sep 11, 2026, 04:22 AM UTC

    Status: Investigating Our team continues to work on resolving the issue. We will provide the next update when additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)

  5. monitoring Sep 11, 2026, 06:35 AM UTC

    Status: Monitoring At this time, services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance) Payments (Degraded performance)

  6. resolved Sep 16, 2026, 05:49 PM UTC

    Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational)

Read the full incident report →

Minor September 15, 2026

Delays in Agenda and Meeting Management Select Public Portal page loading

Detected by Pingoru
Sep 15, 2026, 05:17 PM UTC
Resolved
Sep 15, 2026, 05:17 PM UTC
Duration
—
Affected: LoginLoginLoginLogin
Timeline · 3 updates
  1. investigating Sep 14, 2026, 07:32 PM UTC

    Status: Investigating We are currently investigating an issue affecting the loading speed of the Agenda and Meeting Management Select Public Portal. Users may experience extended loading speeds. We will provide an update within 1 hour or sooner if additional information becomes available. Affected components Login (Degraded performance)

  2. investigating Sep 14, 2026, 09:40 PM UTC

    Status: Investigating Our team continues to investigate reported slowness on the Agenda and Meeting Management Select Public Portal. Users may experience extended loading times. We will provide an update as additional information becomes available. Affected components Login (Degraded performance)

  3. resolved Sep 15, 2026, 05:17 PM UTC

    Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational)

Read the full incident report →

Minor September 11, 2026

Performance Degradation - Municipal Websites Central

Detected by Pingoru
Sep 11, 2026, 01:50 PM UTC
Resolved
Sep 11, 2026, 01:50 PM UTC
Duration
—
Affected: LoginLoginLoginPaymentsLoginPaymentsPayments
Timeline · 4 updates
  1. investigating Sep 10, 2026, 05:38 PM UTC

    Status: Investigating We are currently investigating an issue affecting our CivicSend Module. Users may experience text overlapping and messages being formatted in unexpected ways. We will provide an update when additional information becomes available. Affected components Payments (Degraded performance) Login (Degraded performance)

  2. identified Sep 11, 2026, 01:30 AM UTC

    Status: Identified We have identified the cause of the issue affecting our CivicSend module and are actively working on a resolution. Users may continue to experience text overlapping and messages being formatted in unexpected ways until mitigation is complete. We will provide another update when the issue has been resolved. Affected components Payments (Degraded performance) Login (Degraded performance)

  3. monitoring Sep 11, 2026, 06:36 AM UTC

    Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance) Payments (Degraded performance)

  4. resolved Sep 11, 2026, 01:50 PM UTC

    Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational)

Read the full incident report →

Minor September 10, 2026

Issues loading select modules

Detected by Pingoru
Sep 10, 2026, 02:00 PM UTC
Resolved
Sep 10, 2026, 02:00 PM UTC
Duration
—
Affected: LoginLoginLoginPaymentsLoginPaymentsPayments
Timeline · 6 updates
  1. investigating Sep 08, 2026, 05:23 AM UTC

    Status: Investigating We are currently investigating an issue affecting select modules. Site visitors may experience problems loading content and landing pages. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)

  2. investigating Sep 08, 2026, 05:35 AM UTC

    Status: Investigating Our team continues to work on identifying the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)

  3. investigating Sep 08, 2026, 05:49 AM UTC

    Status: Investigating Our team continues to work on identifying the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Payments (Degraded performance) Login (Degraded performance)

  4. investigating Sep 08, 2026, 05:59 AM UTC

    Status: Investigating Our team continues to work on identifying the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)

  5. monitoring Sep 08, 2026, 06:17 AM UTC

    Status: Monitoring At this time, services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance) Payments (Degraded performance)

  6. resolved Sep 10, 2026, 02:00 PM UTC

    Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Payments (Operational) Login (Operational)

Read the full incident report →

Minor August 11, 2026

Municode Library Links Not Working

Detected by Pingoru
Aug 11, 2026, 04:42 PM UTC
Resolved
Aug 11, 2026, 04:42 PM UTC
Duration
—
Affected: LoginLoginLoginLoginLogin
Timeline · 2 updates
  1. investigating Aug 11, 2026, 04:08 PM UTC

    Status: Investigating We are investigating an issue affecting links to some customer codes within the Municode Library. Customers may encounter links that do not open the expected code or customer instance. Our team has confirmed that the underlying data processing is operating normally and is actively working to identify and resolve the issue affecting these links. We will provide additional updates as more information becomes available. Affected components Login (Degraded performance)

  2. resolved Aug 11, 2026, 04:42 PM UTC

    Status: Resolved The issue affecting links to some customer codes within the Municode Library has been resolved. Our team identified missing organization records that were preventing affected links from routing correctly. The missing records have been restored and the associated organization data has been updated. Links to the affected customer codes are now functioning as expected. We appreciate your patience while our team worked to resolve this issue. Affected components Login (Operational)

Read the full incident report →

Minor August 3, 2026

Performance Degradation of Payments

Detected by Pingoru
Aug 03, 2026, 03:44 PM UTC
Resolved
Aug 03, 2026, 03:44 PM UTC
Duration
—
Affected: PaymentsPaymentsPaymentsPayments
Timeline · 2 updates
  1. monitoring Aug 03, 2026, 01:54 PM UTC

    Status: Monitoring From approximately 8:00 AM EDT to 8:20 AM EDT CivicPlus Payments experienced a performance degradation due to an outage with an upstream provider. A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Payments (Degraded performance) Payments (Degraded performance) Payments (Degraded performance)

  2. resolved Aug 03, 2026, 03:44 PM UTC

    Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Payments (Operational) Payments (Operational) Payments (Operational)

Read the full incident report →

Minor July 27, 2026

Brief service disruption for a subset of customers

Detected by Pingoru
Jul 27, 2026, 06:21 PM UTC
Resolved
Jul 27, 2026, 06:21 PM UTC
Duration
—
Affected: LoginLoginLoginLoginLogin
Timeline · 2 updates
  1. monitoring Jul 27, 2026, 12:56 PM UTC

    Status: Monitoring We experienced a brief service disruption that affected a subset of customers. Services have been restored and are currently available. We are continuing to closely monitor system performance to ensure stability and will provide additional updates here as more information becomes available. Affected components Login (Degraded performance)

  2. resolved Jul 27, 2026, 06:21 PM UTC

    Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational)

Read the full incident report →

Minor July 23, 2026

Service Disruption to Web Central Sites

Detected by Pingoru
Jul 23, 2026, 07:53 PM UTC
Resolved
Jul 23, 2026, 07:53 PM UTC
Duration
—
Affected: LoginPaymentsLoginLoginPaymentsLoginLoginPaymentsPaymentsPayments
Timeline · 7 updates
  1. investigating Jul 23, 2026, 03:07 PM UTC

    Status: Investigating We are currently investigating a service disruption affecting some Web Central sites. Users may not be able to access their site. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)

  2. investigating Jul 23, 2026, 03:25 PM UTC

    Status: Investigating We are currently investigating a service disruption affecting some Web Central sites. Users may not be able to access their site. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Payments (Degraded performance) Login (Degraded performance)

  3. investigating Jul 23, 2026, 03:45 PM UTC

    Status: Investigating Our team is continuing to work on investigating the service disruption. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)

  4. monitoring Jul 23, 2026, 04:15 PM UTC

    Status: Monitoring Microsoft Azure is experiencing issues that may impact some functions. We are monitoring closely and will share updates as we receive them. Affected components Login (Degraded performance) Payments (Degraded performance)

  5. monitoring Jul 23, 2026, 05:22 PM UTC

    Status: Monitoring Microsoft Azure has begun applying fixes to their service. We are monitoring closely and will share updates as we receive them. Affected components Login (Degraded performance) Payments (Degraded performance)

  6. monitoring Jul 23, 2026, 07:03 PM UTC

    Status: Monitoring Microsoft Azure has begun applying fixes to their service, and we're starting to see improvements on our end. Some users may still experience intermittent impacts as these fixes continue to roll out. We are monitoring closely and will share updates as we receive them. Affected components Login (Degraded performance) Payments (Degraded performance)

  7. resolved Jul 23, 2026, 07:53 PM UTC

    Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational)

Read the full incident report →

Minor July 9, 2026

Issue with Dismissing Announcement Modal

Detected by Pingoru
Jul 09, 2026, 01:15 PM UTC
Resolved
Jul 09, 2026, 01:15 PM UTC
Duration
—
Affected: LoginPaymentsLoginLoginPaymentsLoginLoginPaymentsPaymentsPayments
Timeline · 2 updates
  1. identified Jul 09, 2026, 01:00 PM UTC

    Status: Identified We have identified the cause of the issue affecting Community Development V4 and are actively working on a resolution. Users may continue to experience the modal popup until mitigation is complete. Affected components Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Partial outage) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Partial outage)

  2. resolved Jul 09, 2026, 01:15 PM UTC

    Status: Resolved We experienced a brief issue this morning where an announcement modal on Community Development V4 could not be dismissed. We immediately disabled the announcement at 8:15 AM CDT, and the issue is now resolved. If you're still seeing the modal, please refresh your browser page to clear it. Affected components Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Payments (Operational)

Read the full incident report →

Minor July 9, 2026

Community Development V4 - Announcement Modal Issue

Detected by Pingoru
Jul 09, 2026, 01:00 PM UTC
Resolved
Jul 09, 2026, 01:00 PM UTC
Duration
—
Affected: LoginPayments
Timeline · 1 update
  1. resolved Jul 09, 2026, 01:00 PM UTC

    Status: Resolved We experienced a brief issue this morning where a Pendo announcement modal on Community Development V4 could not be dismissed. We immediately disabled the announcement at 8:15 AM CDT, and the issue is now resolved. If you're still seeing the modal, please refresh your browser page to clear it. Affected components Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Payments (Operational)

Read the full incident report →

Minor June 24, 2026

Intermittent Site Loading Issues

Detected by Pingoru
Jun 24, 2026, 12:53 PM UTC
Resolved
Jun 24, 2026, 12:53 PM UTC
Duration
—
Affected: PaymentsLoginLoginPaymentsPayments
Timeline · 6 updates
  1. investigating Jun 23, 2026, 08:50 PM UTC

    Status: Investigating We are currently investigating an issue causing intermittent site loading. We will provide an update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)

  2. investigating Jun 23, 2026, 09:22 PM UTC

    Status: Investigating Our team continues to work on resolving the issue. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Payments (Degraded performance) Login (Degraded performance)

  3. investigating Jun 23, 2026, 10:00 PM UTC

    Status: Investigating Our team continues to work on resolving the issue. We will provide the next update within 1 hour or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)

  4. investigating Jun 23, 2026, 10:56 PM UTC

    Status: Investigating Our team continues to work on resolving the issue. We will provide the next update within 1 hour or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)

  5. monitoring Jun 23, 2026, 11:33 PM UTC

    Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance) Payments (Degraded performance)

  6. resolved Jun 24, 2026, 12:53 PM UTC

    Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational)

Read the full incident report →

Minor June 12, 2026

Service Disruptions for Recreation Management

Detected by Pingoru
Jun 12, 2026, 09:34 PM UTC
Resolved
Jun 12, 2026, 09:34 PM UTC
Duration
—
Affected: PaymentsLoginLoginPaymentsLoginPayments
Timeline · 6 updates
  1. investigating Jun 12, 2026, 05:12 PM UTC

    Status: Investigating We are currently investigating an issue affecting Recreation Management. Users may experience intermittent system slowness or timeouts. We will provide an update within 30 minutes or sooner if additional information becomes available. Affected components Payments (Degraded performance) Login (Degraded performance)

  2. investigating Jun 12, 2026, 05:42 PM UTC

    Status: Investigating Our team continues to work on resolving the issue. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)

  3. identified Jun 12, 2026, 05:49 PM UTC

    Status: Identified We have identified the cause of the issue affecting Recreation Management and are actively working on a resolution. Users may continue to experience system slowness until mitigation is complete. We will provide another update within 30 minutes. Affected components Login (Degraded performance) Payments (Degraded performance)

  4. identified Jun 12, 2026, 05:57 PM UTC

    Status: Identified Catalog Notifications: https://www.civicplus.help/recreation-management/docs/create-a-notification-for-a-catalog have been temporarily disabled while we continue to investigate this issue. Any active Catalog Notifications, as well as any newly created Notifications, will be visible once a full resolution is in place. We will provide another update as more information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)

  5. monitoring Jun 12, 2026, 08:01 PM UTC

    Status: Monitoring Catalog Notifications: https://www.civicplus.help/recreation-management/docs/create-a-notification-for-a-catalog functionality has been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Operational) Payments (Operational)

  6. resolved Jun 12, 2026, 09:34 PM UTC

    Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Payments (Operational) Login (Operational)

Read the full incident report →

Minor June 6, 2026

Intermittent Search Issues

Detected by Pingoru
Jun 06, 2026, 01:31 AM UTC
Resolved
Jun 06, 2026, 01:31 AM UTC
Duration
—
Affected: LoginLoginLogin
Timeline · 6 updates
  1. investigating Jun 05, 2026, 06:33 PM UTC

    Status: Investigating We are currently investigating an issue affecting record search. Users may experience problems searching for social media records. We will provide an update once additional information becomes available. Affected components Login (Partial outage)

  2. identified Jun 05, 2026, 06:54 PM UTC

    Status: Identified We have identified the cause of the issue affecting record search and are actively working on a resolution. Users may continue to experience problems searching for social media records until mitigation is complete. We will provide another update within the next 30 minutes. Affected components Login (Partial outage)

  3. monitoring Jun 05, 2026, 06:56 PM UTC

    Status: Monitoring We have identified the cause of the issue affecting record search, issued a fix, and are monitoring the situation for continued search impact. Affected components Login (Operational)

  4. resolved Jun 05, 2026, 08:15 PM UTC

    Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational)

  5. monitoring Jun 06, 2026, 12:54 AM UTC

    Status: Monitoring We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Operational)

  6. resolved Jun 06, 2026, 01:31 AM UTC

    Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational)

Read the full incident report →

Minor June 4, 2026

Media files not playing back on Public or Admin Portal

Detected by Pingoru
Jun 04, 2026, 02:13 PM UTC
Resolved
Jun 04, 2026, 02:13 PM UTC
Duration
—
Affected: LoginLoginLogin
Timeline · 3 updates
  1. identified Jun 03, 2026, 07:25 PM UTC

    Status: Identified We have identified the cause of the issue affecting media playback on the Public Portal as well as Admin's and are actively working on a resolution. Users may continue to be unable to view media until mitigation is complete. Affected components Login (Partial outage)

  2. identified Jun 03, 2026, 09:44 PM UTC

    Status: Identified We have identified the cause of the issue affecting media playback on the Public Portal as well as Admin's and are actively working on a resolution. Users may continue to be unable to view media until mitigation is complete. Meetings will continue to be recorded and will be available for viewing after the service issue has been resolved. Affected components Login (Partial outage)

  3. resolved Jun 04, 2026, 02:13 PM UTC

    Status: Resolved Media playback services have been restored to the Public Portal as well as Admin. Affected components Login (Operational)

Read the full incident report →

Minor June 2, 2026

Intermittent System Issues with Recreation Management

Detected by Pingoru
Jun 02, 2026, 07:35 PM UTC
Resolved
Jun 02, 2026, 07:35 PM UTC
Duration
—
Affected: PaymentsLoginLoginPaymentsLoginPayments
Timeline · 3 updates
  1. investigating Jun 01, 2026, 09:27 PM UTC

    Status: Investigating We are currently investigating an issue affecting Recreation Management. Users may experience system timeouts or slow loading. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)

  2. monitoring Jun 01, 2026, 09:31 PM UTC

    Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Payments (Operational) Login (Operational)

  3. resolved Jun 02, 2026, 07:35 PM UTC

    Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational)

Read the full incident report →