- Detected by Pingoru
- Aug 03, 2026, 03:44 PM UTC
- Resolved
- Aug 03, 2026, 03:44 PM UTC
- Duration
- —
Affected: Payments
Timeline · 2 updates
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monitoring Aug 03, 2026, 01:54 PM UTC
Status: Monitoring From approximately 8:00 AM EDT to 8:20 AM EDT CivicPlus Payments experienced a performance degradation due to an outage with an upstream provider. A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Payments (Degraded performance) Payments (Degraded performance) Payments (Degraded performance)
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resolved Aug 03, 2026, 03:44 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Payments (Operational) Payments (Operational) Payments (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 31, 2026, 08:28 PM UTC
- Resolved
- Jul 31, 2026, 08:28 PM UTC
- Duration
- —
Affected: PaymentsLoginPayments
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Jul 27, 2026, 06:21 PM UTC
- Resolved
- Jul 27, 2026, 06:21 PM UTC
- Duration
- —
Affected: Login
Timeline · 2 updates
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monitoring Jul 27, 2026, 12:56 PM UTC
Status: Monitoring We experienced a brief service disruption that affected a subset of customers. Services have been restored and are currently available. We are continuing to closely monitor system performance to ensure stability and will provide additional updates here as more information becomes available. Affected components Login (Degraded performance)
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resolved Jul 27, 2026, 06:21 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 23, 2026, 07:53 PM UTC
- Resolved
- Jul 23, 2026, 07:53 PM UTC
- Duration
- —
Affected: PaymentsLoginPayments
Timeline · 7 updates
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investigating Jul 23, 2026, 03:07 PM UTC
Status: Investigating We are currently investigating a service disruption affecting some Web Central sites. Users may not be able to access their site. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
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investigating Jul 23, 2026, 03:25 PM UTC
Status: Investigating We are currently investigating a service disruption affecting some Web Central sites. Users may not be able to access their site. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Payments (Degraded performance) Login (Degraded performance)
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investigating Jul 23, 2026, 03:45 PM UTC
Status: Investigating Our team is continuing to work on investigating the service disruption. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
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monitoring Jul 23, 2026, 04:15 PM UTC
Status: Monitoring Microsoft Azure is experiencing issues that may impact some functions. We are monitoring closely and will share updates as we receive them. Affected components Login (Degraded performance) Payments (Degraded performance)
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monitoring Jul 23, 2026, 05:22 PM UTC
Status: Monitoring Microsoft Azure has begun applying fixes to their service. We are monitoring closely and will share updates as we receive them. Affected components Login (Degraded performance) Payments (Degraded performance)
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monitoring Jul 23, 2026, 07:03 PM UTC
Status: Monitoring Microsoft Azure has begun applying fixes to their service, and we're starting to see improvements on our end. Some users may still experience intermittent impacts as these fixes continue to roll out. We are monitoring closely and will share updates as we receive them. Affected components Login (Degraded performance) Payments (Degraded performance)
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resolved Jul 23, 2026, 07:53 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2026, 08:53 AM UTC
- Resolved
- Jul 16, 2026, 08:53 AM UTC
- Duration
- —
Affected: PaymentsLoginPaymentsPaymentsAdmin InterfaceDocument Service
Timeline · 2 updates
Read the full incident report →
- Detected by Pingoru
- Jul 09, 2026, 01:15 PM UTC
- Resolved
- Jul 09, 2026, 01:15 PM UTC
- Duration
- —
Affected: PaymentsLoginPaymentsPayments
Timeline · 2 updates
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identified Jul 09, 2026, 01:00 PM UTC
Status: Identified We have identified the cause of the issue affecting Community Development V4 and are actively working on a resolution. Users may continue to experience the modal popup until mitigation is complete. Affected components Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Partial outage) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Partial outage)
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resolved Jul 09, 2026, 01:15 PM UTC
Status: Resolved We experienced a brief issue this morning where an announcement modal on Community Development V4 could not be dismissed. We immediately disabled the announcement at 8:15 AM CDT, and the issue is now resolved. If you're still seeing the modal, please refresh your browser page to clear it. Affected components Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Payments (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 09, 2026, 01:00 PM UTC
- Resolved
- Jul 09, 2026, 01:00 PM UTC
- Duration
- —
Affected: LoginPayments
Timeline · 1 update
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resolved Jul 09, 2026, 01:00 PM UTC
Status: Resolved We experienced a brief issue this morning where a Pendo announcement modal on Community Development V4 could not be dismissed. We immediately disabled the announcement at 8:15 AM CDT, and the issue is now resolved. If you're still seeing the modal, please refresh your browser page to clear it. Affected components Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Payments (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 24, 2026, 12:53 PM UTC
- Resolved
- Jun 24, 2026, 12:53 PM UTC
- Duration
- —
Affected: PaymentsLoginPaymentsPayments
Timeline · 6 updates
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investigating Jun 23, 2026, 08:50 PM UTC
Status: Investigating We are currently investigating an issue causing intermittent site loading. We will provide an update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
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investigating Jun 23, 2026, 09:22 PM UTC
Status: Investigating Our team continues to work on resolving the issue. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Payments (Degraded performance) Login (Degraded performance)
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investigating Jun 23, 2026, 10:00 PM UTC
Status: Investigating Our team continues to work on resolving the issue. We will provide the next update within 1 hour or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
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investigating Jun 23, 2026, 10:56 PM UTC
Status: Investigating Our team continues to work on resolving the issue. We will provide the next update within 1 hour or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
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monitoring Jun 23, 2026, 11:33 PM UTC
Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance) Payments (Degraded performance)
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resolved Jun 24, 2026, 12:53 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2026, 09:34 PM UTC
- Resolved
- Jun 12, 2026, 09:34 PM UTC
- Duration
- —
Affected: PaymentsLoginPaymentsLoginPayments
Timeline · 6 updates
-
investigating Jun 12, 2026, 05:12 PM UTC
Status: Investigating We are currently investigating an issue affecting Recreation Management. Users may experience intermittent system slowness or timeouts. We will provide an update within 30 minutes or sooner if additional information becomes available. Affected components Payments (Degraded performance) Login (Degraded performance)
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investigating Jun 12, 2026, 05:42 PM UTC
Status: Investigating Our team continues to work on resolving the issue. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
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identified Jun 12, 2026, 05:49 PM UTC
Status: Identified We have identified the cause of the issue affecting Recreation Management and are actively working on a resolution. Users may continue to experience system slowness until mitigation is complete. We will provide another update within 30 minutes. Affected components Login (Degraded performance) Payments (Degraded performance)
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identified Jun 12, 2026, 05:57 PM UTC
Status: Identified Catalog Notifications: https://www.civicplus.help/recreation-management/docs/create-a-notification-for-a-catalog have been temporarily disabled while we continue to investigate this issue. Any active Catalog Notifications, as well as any newly created Notifications, will be visible once a full resolution is in place. We will provide another update as more information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
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monitoring Jun 12, 2026, 08:01 PM UTC
Status: Monitoring Catalog Notifications: https://www.civicplus.help/recreation-management/docs/create-a-notification-for-a-catalog functionality has been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Operational) Payments (Operational)
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resolved Jun 12, 2026, 09:34 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Payments (Operational) Login (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 06, 2026, 01:31 AM UTC
- Resolved
- Jun 06, 2026, 01:31 AM UTC
- Duration
- —
Affected: LoginLogin
Timeline · 6 updates
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investigating Jun 05, 2026, 06:33 PM UTC
Status: Investigating We are currently investigating an issue affecting record search. Users may experience problems searching for social media records. We will provide an update once additional information becomes available. Affected components Login (Partial outage)
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identified Jun 05, 2026, 06:54 PM UTC
Status: Identified We have identified the cause of the issue affecting record search and are actively working on a resolution. Users may continue to experience problems searching for social media records until mitigation is complete. We will provide another update within the next 30 minutes. Affected components Login (Partial outage)
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monitoring Jun 05, 2026, 06:56 PM UTC
Status: Monitoring We have identified the cause of the issue affecting record search, issued a fix, and are monitoring the situation for continued search impact. Affected components Login (Operational)
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resolved Jun 05, 2026, 08:15 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational)
-
monitoring Jun 06, 2026, 12:54 AM UTC
Status: Monitoring We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Operational)
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resolved Jun 06, 2026, 01:31 AM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2026, 02:13 PM UTC
- Resolved
- Jun 04, 2026, 02:13 PM UTC
- Duration
- —
Affected: LoginLogin
Timeline · 3 updates
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identified Jun 03, 2026, 07:25 PM UTC
Status: Identified We have identified the cause of the issue affecting media playback on the Public Portal as well as Admin's and are actively working on a resolution. Users may continue to be unable to view media until mitigation is complete. Affected components Login (Partial outage)
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identified Jun 03, 2026, 09:44 PM UTC
Status: Identified We have identified the cause of the issue affecting media playback on the Public Portal as well as Admin's and are actively working on a resolution. Users may continue to be unable to view media until mitigation is complete. Meetings will continue to be recorded and will be available for viewing after the service issue has been resolved. Affected components Login (Partial outage)
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resolved Jun 04, 2026, 02:13 PM UTC
Status: Resolved Media playback services have been restored to the Public Portal as well as Admin. Affected components Login (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2026, 07:35 PM UTC
- Resolved
- Jun 02, 2026, 07:35 PM UTC
- Duration
- —
Affected: PaymentsLoginPaymentsLoginPayments
Timeline · 3 updates
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investigating Jun 01, 2026, 09:27 PM UTC
Status: Investigating We are currently investigating an issue affecting Recreation Management. Users may experience system timeouts or slow loading. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
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monitoring Jun 01, 2026, 09:31 PM UTC
Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Payments (Operational) Login (Operational)
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resolved Jun 02, 2026, 07:35 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2026, 01:48 PM UTC
- Resolved
- Jun 02, 2026, 01:48 PM UTC
- Duration
- —
Affected: LoginLoginLogin
Timeline · 3 updates
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identified May 29, 2026, 03:22 PM UTC
Status: Identified We are currently experiencing an issue affecting the ability to generate agenda packets. Our team has identified the cause of the issue and will provide a fix with our scheduled release on 5/31/2026. If you require urgent assistance with the generation of a packet, please contact support and they can assist. Affected components Login (Degraded performance)
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monitoring Jun 01, 2026, 02:08 PM UTC
Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance)
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resolved Jun 02, 2026, 01:48 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational)
Read the full incident report →
- Detected by Pingoru
- May 29, 2026, 03:06 PM UTC
- Resolved
- May 29, 2026, 03:38 PM UTC
- Duration
- 32m
Affected: Login
Timeline · 1 update
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investigating May 29, 2026, 03:06 PM UTC
Status: Investigating We are currently experiencing an issue affecting the ability to generate agenda packets. Our team has identified the cause of the issue and will provide a fix with our scheduled release on 5/31/2026. If you require urgent assistance with the generation of a packet, please contact support and they can assist. Affected components Login (Degraded performance)
Read the full incident report →
- Detected by Pingoru
- May 26, 2026, 03:23 PM UTC
- Resolved
- May 26, 2026, 03:23 PM UTC
- Duration
- —
Affected: LoginLoginLogin
Timeline · 3 updates
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investigating May 26, 2026, 02:36 PM UTC
Status: Investigating We are currently investigating an issue affecting paginated reports within the software. Users may be unable to access reports. We will provide an update when additional information becomes available. Affected components Login (Partial outage) Login (Partial outage)
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monitoring May 26, 2026, 03:08 PM UTC
Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Operational) Login (Operational)
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resolved May 26, 2026, 03:23 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Login (Operational)
Read the full incident report →
- Detected by Pingoru
- May 20, 2026, 07:57 PM UTC
- Resolved
- May 20, 2026, 07:57 PM UTC
- Duration
- —
Affected: PaymentsLoginPaymentsLoginPaymentsLogin
Timeline · 6 updates
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investigating May 20, 2026, 06:52 PM UTC
Status: Investigating We are currently investigating an issue affecting HCMS. Users may experience issues getting to the HCMS or loading content in other products. We will provide an update within 1 hour or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance) Login (Degraded performance) Payments (Degraded performance) Login (Partial outage)
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resolved May 20, 2026, 07:13 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational)
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monitoring May 20, 2026, 07:15 PM UTC
Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Payments (Operational) Login (Partial outage) Login (Operational) Payments (Operational) Login (Operational)
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monitoring May 20, 2026, 07:25 PM UTC
Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational)
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identified May 20, 2026, 07:33 PM UTC
Status: Identified We are investigating continued performance degradation on the Headless Content Management System (HCMS) which impacts the following: • Evolve - Content loading • Recreation Management - Document Management • PADS - Form submission data syncing to the HCMS Affected components Login (Degraded performance) Login (Degraded performance) Payments (Degraded performance) Login (Degraded performance) Payments (Degraded performance)
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resolved May 20, 2026, 07:57 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Some notifications may have been impacted between 1:30pm CT and 2:05pm CT, please resend any notifications sent during this time. Affected components Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational)
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 03:35 PM UTC
- Resolved
- May 19, 2026, 03:35 PM UTC
- Duration
- —
Affected: PaymentsLoginPaymentsLoginPaymentsLogin
Timeline · 2 updates
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investigating May 19, 2026, 03:30 PM UTC
Status: Investigating We are currently investigating an issue affecting Recreation Management. Users may experience service disruptions. We will provide an update within 30 minutes or sooner if additional information becomes available. Affected components Login (Partial outage) Payments (Partial outage)
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resolved May 19, 2026, 03:35 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational)
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 05:24 PM UTC
- Resolved
- May 18, 2026, 05:24 PM UTC
- Duration
- —
Timeline · 3 updates
-
identified May 17, 2026, 01:20 AM UTC
Status: Identified We are currently investigating an issue affecting the branding and two-factor authentication settings within CivicPlus login. This does not impact the ability to login. We are working to resolve the impact and will provide an update as soon as possible
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monitoring May 17, 2026, 02:25 AM UTC
Status: Monitoring Two-factor authentication settings have been restored. Custom branding settings for the CivicPlus login page and Resident portal are expected to auto-resolve within 24 hours.
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resolved May 18, 2026, 05:24 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 09:45 PM UTC
- Resolved
- May 06, 2026, 09:45 PM UTC
- Duration
- —
Affected: PaymentsLoginPaymentsLoginPaymentsLogin
Timeline · 2 updates
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identified May 06, 2026, 09:30 PM UTC
Status: Identified We have identified the cause of the issue affecting Payments and are actively working on a resolution. Users may continue to experience transaction failures until mitigation is complete. We will provide another update within 15 minutes. Affected components Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Partial outage) Login (Operational)
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resolved May 06, 2026, 09:45 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational)
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 03:56 PM UTC
- Resolved
- May 06, 2026, 03:56 PM UTC
- Duration
- —
Affected: PaymentsLoginPaymentsLoginPaymentsLogin
Timeline · 2 updates
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investigating May 06, 2026, 03:47 PM UTC
Status: Investigating We are currently investigating an issue affecting some Drupal 11 sites. Users may experience sites down. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational) Login (Partial outage) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational)
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resolved May 06, 2026, 03:56 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational)
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 10:13 PM UTC
- Resolved
- May 04, 2026, 10:13 PM UTC
- Duration
- —
Affected: LoginLoginLogin
Timeline · 2 updates
-
monitoring May 04, 2026, 09:36 PM UTC
Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance) Login (Degraded performance)
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resolved May 04, 2026, 10:13 PM UTC
Status: Resolved Outbound system email is functioning normally and messages are sending as expected. We are continuing to monitor the system, and no email delivery issues are currently observed. Affected components Login (Operational) Login (Operational)
Read the full incident report →
- Detected by Pingoru
- May 03, 2026, 09:55 PM UTC
- Resolved
- May 03, 2026, 09:55 PM UTC
- Duration
- —
Affected: LoginPaymentsLoginPaymentsLogin
Timeline · 2 updates
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investigating May 03, 2026, 09:15 PM UTC
Status: Investigating We are currently investigating an issue with an upstream provider affecting CivicPlus Payments EMV devices. Users may experience a performance degradation related to EMV transactions. Affected components Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Degraded performance)
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resolved May 03, 2026, 09:55 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational)
Read the full incident report →
- Detected by Pingoru
- May 03, 2026, 06:51 PM UTC
- Resolved
- May 03, 2026, 06:51 PM UTC
- Duration
- —
Affected: LoginPaymentsLoginPaymentsLogin
Timeline · 4 updates
-
identified May 03, 2026, 06:00 PM UTC
Status: Identified We have identified the cause of the issue affecting some central websites and are actively working on a resolution. Users may continue to experience disruptions until mitigation is complete. We will provide another update within 15 minutes. Affected components Login (Partial outage) Payments (Partial outage)
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identified May 03, 2026, 06:11 PM UTC
Status: Identified Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Login (Partial outage) Payments (Partial outage)
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monitoring May 03, 2026, 06:23 PM UTC
Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Partial outage) Payments (Partial outage)
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resolved May 03, 2026, 06:51 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational)
Read the full incident report →
