CivicPlus experienced a minor incident on July 31, 2026 affecting Login and Login and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2026, 09:12 PM UTC
Status: Investigating We are currently investigating an issue affecting NextRequest. Users may experience degraded performance. We will provide an update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- monitoring Jul 20, 2026, 09:56 PM UTC
Status: Monitoring We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Jul 21, 2026, 05:43 PM UTC
Status: Investigating We are currently investigating an issue affecting NextRequest. Users may experience degraded performance. We will provide an update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Jul 21, 2026, 06:28 PM UTC
Status: Investigating We are currently investigating an issue affecting NextRequest. Users may experience degraded performance. We will provide an update within 30 minutes or sooner if additional information becomes available. Affected components Payments (Degraded performance) Login (Degraded performance)
- investigating Jul 21, 2026, 07:12 PM UTC
Status: Investigating We are currently investigating an issue affecting NextRequest. Users may experience degraded performance. We will provide an update when additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Jul 21, 2026, 07:40 PM UTC
Status: Investigating We are currently investigating an issue affecting NextRequest. Users may experience degraded performance. We will provide an update when additional information becomes available. Affected components Login (Degraded performance) Payments (Operational)
- monitoring Jul 21, 2026, 09:59 PM UTC
Status: Monitoring We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance) Payments (Operational)
- investigating Jul 27, 2026, 07:17 PM UTC
Status: Investigating Our team continues to work on resolving the issue. We will provide the next update when additional information becomes available. Affected components Login (Degraded performance) Payments (Operational)
- monitoring Jul 30, 2026, 09:34 PM UTC
Status: Monitoring We have implemented a fix and are actively monitoring system performance. If you experience issues, please contact support. Affected components Login (Degraded performance) Payments (Operational)
- resolved Jul 31, 2026, 08:28 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational)