CivicPlus experienced a minor incident on September 17, 2026 affecting Login and Login and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 03:47 PM UTC
Status: Investigating We're currently investigating an intermittent service disruption to NextRequest services. Our team is actively working toward a resolution and will provide updates as we have them. We apologize for any disruption this may cause and appreciate your patience. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 16, 2026, 04:03 PM UTC
Status: Investigating Our team continues to work on the intermittent service disruption. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 16, 2026, 04:17 PM UTC
Status: Investigating Our team continues to work on the intermittent service disruption. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 16, 2026, 04:32 PM UTC
Status: Investigating Our team continues to work on the intermittent service disruption. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 16, 2026, 04:46 PM UTC
Status: Investigating Our team continues to work on the intermittent service disruption. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 16, 2026, 05:00 PM UTC
Status: Investigating Our team continues to work on the intermittent service disruption. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 16, 2026, 05:15 PM UTC
Status: Investigating We are currently investigating a service disruption with the NextRequest application impacting all NextRequest users. We will provide updates every 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 16, 2026, 05:45 PM UTC
Status: Investigating We are currently investigating a service disruption with the NextRequest application impacting all NextRequest users. We will provide updates every 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 16, 2026, 06:14 PM UTC
Status: Investigating We are currently investigating a service disruption with the NextRequest application impacting all NextRequest users. We will provide updates every 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 16, 2026, 06:44 PM UTC
Status: Investigating We are currently investigating a service disruption with the NextRequest application impacting all NextRequest users. We will provide updates every 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 16, 2026, 06:53 PM UTC
Status: Investigating We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 16, 2026, 07:22 PM UTC
Status: Investigating We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 16, 2026, 07:51 PM UTC
Status: Investigating We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 16, 2026, 08:20 PM UTC
Status: Investigating We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 16, 2026, 08:50 PM UTC
Status: Investigating We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 16, 2026, 09:19 PM UTC
Status: Investigating We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 16, 2026, 09:49 PM UTC
Status: Investigating We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 16, 2026, 10:18 PM UTC
Status: Investigating We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 16, 2026, 10:47 PM UTC
Status: Investigating We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 16, 2026, 11:17 PM UTC
Status: Investigating We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 16, 2026, 11:46 PM UTC
Status: Investigating We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 17, 2026, 12:20 AM UTC
Status: Investigating We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 17, 2026, 12:49 AM UTC
Status: Investigating We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- resolved Sep 17, 2026, 01:07 AM UTC
Status: Resolved This service disruption has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational)