CivicPlus incident

Media files not playing back on Public or Admin Portal

Minor Resolved View vendor source →

CivicPlus experienced a minor incident on June 4, 2026 affecting Login and Login, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2026, 02:13 PM UTC
Resolved
Jun 04, 2026, 02:13 PM UTC
Duration
—
Detected by Pingoru
Jun 04, 2026, 02:13 PM UTC

Affected components

LoginLogin

Update timeline

  1. identified Jun 03, 2026, 07:25 PM UTC

    Status: Identified We have identified the cause of the issue affecting media playback on the Public Portal as well as Admin's and are actively working on a resolution. Users may continue to be unable to view media until mitigation is complete. Affected components Login (Partial outage)

  2. identified Jun 03, 2026, 09:44 PM UTC

    Status: Identified We have identified the cause of the issue affecting media playback on the Public Portal as well as Admin's and are actively working on a resolution. Users may continue to be unable to view media until mitigation is complete. Meetings will continue to be recorded and will be available for viewing after the service issue has been resolved. Affected components Login (Partial outage)

  3. resolved Jun 04, 2026, 02:13 PM UTC

    Status: Resolved Media playback services have been restored to the Public Portal as well as Admin. Affected components Login (Operational)