CivicPlus experienced a minor incident on July 23, 2026 affecting Login and Payments, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 03:07 PM UTC
Status: Investigating We are currently investigating a service disruption affecting some Web Central sites. Users may not be able to access their site. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Jul 23, 2026, 03:25 PM UTC
Status: Investigating We are currently investigating a service disruption affecting some Web Central sites. Users may not be able to access their site. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Payments (Degraded performance) Login (Degraded performance)
- investigating Jul 23, 2026, 03:45 PM UTC
Status: Investigating Our team is continuing to work on investigating the service disruption. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- monitoring Jul 23, 2026, 04:15 PM UTC
Status: Monitoring Microsoft Azure is experiencing issues that may impact some functions. We are monitoring closely and will share updates as we receive them. Affected components Login (Degraded performance) Payments (Degraded performance)
- monitoring Jul 23, 2026, 05:22 PM UTC
Status: Monitoring Microsoft Azure has begun applying fixes to their service. We are monitoring closely and will share updates as we receive them. Affected components Login (Degraded performance) Payments (Degraded performance)
- monitoring Jul 23, 2026, 07:03 PM UTC
Status: Monitoring Microsoft Azure has begun applying fixes to their service, and we're starting to see improvements on our end. Some users may still experience intermittent impacts as these fixes continue to roll out. We are monitoring closely and will share updates as we receive them. Affected components Login (Degraded performance) Payments (Degraded performance)
- resolved Jul 23, 2026, 07:53 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational)