CivicPlus experienced a minor incident on September 30, 2026 affecting Login and Login and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2026, 07:12 PM UTC
Status: Investigating We are currently investigating an anomaly affecting sites. Users may experience slowness or an error. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Visitor Access (Degraded performance) Notifications (Degraded performance) Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance)
- monitoring Sep 29, 2026, 07:42 PM UTC
Status: Monitoring Services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Notifications (Degraded performance) Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance)
- resolved Sep 30, 2026, 07:20 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational) Resident Portal (Operational) Visitor Access (Operational) Notifications (Operational)