CivicPlus incident
CivicSend and Document Center for Platinum Security
CivicPlus experienced a minor incident on September 21, 2026 affecting Login and Login and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 21, 2026, 02:50 PM UTC
Status: Identified We have identified the cause of the issue affecting CivicSend and Document Center for Platinum Security and are actively working on a resolution. Users may continue to experience degraded performance until mitigation is complete. We will provide another update within 15 minutes. Affected components Login (Degraded performance) Payments (Degraded performance)
- identified Sep 21, 2026, 03:06 PM UTC
Status: Identified Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- monitoring Sep 21, 2026, 03:19 PM UTC
Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Payments (Degraded performance) Login (Degraded performance)
- resolved Sep 21, 2026, 07:26 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Payments (Operational) Login (Operational)