CivicPlus experienced a minor incident on September 10, 2026 affecting Login and Login and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2026, 05:23 AM UTC
Status: Investigating We are currently investigating an issue affecting select modules. Site visitors may experience problems loading content and landing pages. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 08, 2026, 05:35 AM UTC
Status: Investigating Our team continues to work on identifying the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Sep 08, 2026, 05:49 AM UTC
Status: Investigating Our team continues to work on identifying the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Payments (Degraded performance) Login (Degraded performance)
- investigating Sep 08, 2026, 05:59 AM UTC
Status: Investigating Our team continues to work on identifying the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- monitoring Sep 08, 2026, 06:17 AM UTC
Status: Monitoring At this time, services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance) Payments (Degraded performance)
- resolved Sep 10, 2026, 02:00 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Payments (Operational) Login (Operational)