CivicPlus experienced a minor incident on August 3, 2026 affecting Payments and Payments and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 03, 2026, 01:54 PM UTC
Status: Monitoring From approximately 8:00 AM EDT to 8:20 AM EDT CivicPlus Payments experienced a performance degradation due to an outage with an upstream provider. A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Payments (Degraded performance) Payments (Degraded performance) Payments (Degraded performance)
- resolved Aug 03, 2026, 03:44 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Payments (Operational) Payments (Operational) Payments (Operational)