CivicPlus incident
Service Disruptions for Recreation Management
CivicPlus experienced a minor incident on June 12, 2026 affecting Login and Payments and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2026, 05:12 PM UTC
Status: Investigating We are currently investigating an issue affecting Recreation Management. Users may experience intermittent system slowness or timeouts. We will provide an update within 30 minutes or sooner if additional information becomes available. Affected components Payments (Degraded performance) Login (Degraded performance)
- investigating Jun 12, 2026, 05:42 PM UTC
Status: Investigating Our team continues to work on resolving the issue. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- identified Jun 12, 2026, 05:49 PM UTC
Status: Identified We have identified the cause of the issue affecting Recreation Management and are actively working on a resolution. Users may continue to experience system slowness until mitigation is complete. We will provide another update within 30 minutes. Affected components Login (Degraded performance) Payments (Degraded performance)
- identified Jun 12, 2026, 05:57 PM UTC
Status: Identified Catalog Notifications: https://www.civicplus.help/recreation-management/docs/create-a-notification-for-a-catalog have been temporarily disabled while we continue to investigate this issue. Any active Catalog Notifications, as well as any newly created Notifications, will be visible once a full resolution is in place. We will provide another update as more information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- monitoring Jun 12, 2026, 08:01 PM UTC
Status: Monitoring Catalog Notifications: https://www.civicplus.help/recreation-management/docs/create-a-notification-for-a-catalog functionality has been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Operational) Payments (Operational)
- resolved Jun 12, 2026, 09:34 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Payments (Operational) Login (Operational)