CivicPlus incident
Upload failures with Word documents in Item and Agenda Files
CivicPlus experienced a minor incident on September 24, 2026 affecting Login and Login and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 21, 2026, 08:13 PM UTC
Status: Identified We have identified the cause of the issue affecting the ability to upload Word documents in Item Files and Agenda files and are actively working on a resolution. Users may continue to experience service disruption until mitigation is complete. We will provide another update within 1 hour Affected components Login (Degraded performance)
- identified Sep 21, 2026, 10:17 PM UTC
Status: Identified Our team continues to work on resolving the issue. We will provide the next update tomorrow morning or sooner if additional information becomes available. Affected components Login (Degraded performance)
- identified Sep 22, 2026, 02:11 PM UTC
Status: Identified Our team has identified the cause of the issue with Word Document uploads in Agenda and Item files, have implemented a fix, and will deploy the fix overnight. We will provide the next update tomorrow morning confirming the successful release and will monitor its performance. Affected components Login (Degraded performance)
- monitoring Sep 23, 2026, 04:32 PM UTC
Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance)
- resolved Sep 24, 2026, 04:30 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational)