CivicPlus experienced a minor incident on July 16, 2026 affecting Login and Payments and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 07:54 AM UTC
Status: Investigating We are investigating an issue preventing access to the DocAccess admin interface. Users may be unable to sign in or manage their site. Public document viewing is not affected. Our team is actively working to restore service and we will post updates here. Affected components Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Payments (Operational) Login (Operational) Login (Operational) Payments (Operational) Admin Interface (Full outage) Document Service (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational)
- resolved Jul 16, 2026, 08:53 AM UTC
Status: Resolved Between 3:54 AM and 4:53 AM Eastern (07:53–08:53 UTC) on July 16, the DocAccess admin interface was unavailable. Public document viewing was not affected, and no customer data was impacted. The cause was a disruption in third-party network infrastructure that routes traffic to our servers. We restored service by rerouting traffic around the affected component, and have since returned to our standard configuration with no further interruption. We apologize for the disruption. Affected components Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational) Login (Operational) Payments (Operational) Admin Interface (Operational) Document Service (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational)