CivicPlus incident
Performance Degradation - Municipal Websites Central
CivicPlus experienced a minor incident on September 11, 2026 affecting Login and Login and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2026, 05:38 PM UTC
Status: Investigating We are currently investigating an issue affecting our CivicSend Module. Users may experience text overlapping and messages being formatted in unexpected ways. We will provide an update when additional information becomes available. Affected components Payments (Degraded performance) Login (Degraded performance)
- identified Sep 11, 2026, 01:30 AM UTC
Status: Identified We have identified the cause of the issue affecting our CivicSend module and are actively working on a resolution. Users may continue to experience text overlapping and messages being formatted in unexpected ways until mitigation is complete. We will provide another update when the issue has been resolved. Affected components Payments (Degraded performance) Login (Degraded performance)
- monitoring Sep 11, 2026, 06:36 AM UTC
Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance) Payments (Degraded performance)
- resolved Sep 11, 2026, 01:50 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational)