CivicPlus experienced a minor incident on June 23, 2026 affecting Payments and Login and 1 more component, lasting 16h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 23, 2026, 08:50 PM UTC
Status: Investigating We are currently investigating an issue causing intermittent site loading. We will provide an update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Jun 23, 2026, 09:22 PM UTC
Status: Investigating Our team continues to work on resolving the issue. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Payments (Degraded performance) Login (Degraded performance)
- investigating Jun 23, 2026, 10:00 PM UTC
Status: Investigating Our team continues to work on resolving the issue. We will provide the next update within 1 hour or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- investigating Jun 23, 2026, 10:56 PM UTC
Status: Investigating Our team continues to work on resolving the issue. We will provide the next update within 1 hour or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- monitoring Jun 23, 2026, 11:33 PM UTC
Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance) Payments (Degraded performance)
- resolved Jun 24, 2026, 12:53 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational)