Candid Health Outage History

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Candid Health had 48 outages in the last 2 years totaling 336h 49m of downtime — averaging 2 incidents per month.

There were 48 Candid Health outages since July 9, 2025 totaling 336h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.joincandidhealth.com

Minor October 29, 2025

In Application Eligibility Down

Detected by Pingoru
Oct 29, 2025, 04:27 PM UTC
Resolved
Oct 30, 2025, 02:53 PM UTC
Duration
22h 25m
Affected: App
Timeline · 3 updates
  1. investigating Oct 29, 2025, 04:27 PM UTC

    In app eligibility checks are currently not loading we are investigating the issue.

  2. monitoring Oct 29, 2025, 06:38 PM UTC

    We've identified the issue with in app eligibility was due to certain payers being down due to the Azure outage. We are monitoring and will update when we've heard the issue has been fully resolved.

  3. resolved Oct 30, 2025, 02:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025

Longer claim submission wait times

Detected by Pingoru
Oct 29, 2025, 11:58 AM UTC
Resolved
Oct 29, 2025, 06:31 PM UTC
Duration
6h 33m
Affected: Claim Submission
Timeline · 3 updates
  1. investigating Oct 29, 2025, 11:58 AM UTC

    We are experiencing an unusually high volume of claim submissions which may cause new submissions to take longer than normal. We are adding system resources to work through the backlog and bring down submission times.

  2. monitoring Oct 29, 2025, 03:38 PM UTC

    Our system throughput has improved and will update here when all systems are caught up.

  3. resolved Oct 29, 2025, 06:31 PM UTC

    All delays in claim submission have been resolved. Claim submission should be operating normally.

Read the full incident report →

Minor October 28, 2025

Intermittent API Performance Degradation

Detected by Pingoru
Oct 28, 2025, 02:15 PM UTC
Resolved
Oct 28, 2025, 03:06 PM UTC
Duration
50m
Affected: Encounters & Coded Encounters APIsChange Healthcare Eligibility APIAppAvaility Eligibility API
Timeline · 2 updates
  1. investigating Oct 28, 2025, 02:15 PM UTC

    We are aware of an issue that is causing some API calls to take longer than normal to perform. We are actively investigating the issue.

  2. resolved Oct 28, 2025, 03:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 21, 2025

Degraded Application Performance

Detected by Pingoru
Oct 21, 2025, 01:35 PM UTC
Resolved
Oct 21, 2025, 05:09 PM UTC
Duration
3h 34m
Affected: App
Timeline · 3 updates
  1. investigating Oct 21, 2025, 01:35 PM UTC

    We are experiencing outages on several parts of the platform and are actively investigating

  2. monitoring Oct 21, 2025, 01:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 21, 2025, 05:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

AWS Availity Claim Submission Delay

Detected by Pingoru
Oct 20, 2025, 09:24 PM UTC
Resolved
Oct 21, 2025, 02:20 AM UTC
Duration
4h 56m
Affected: Claim Submission
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 09:24 PM UTC

    Availity is experiencing claim processing delays on October 20th since 3am due to the AWS outage. We are monitoring Availity submission status and will update when normal claim processing resumes.

  2. resolved Oct 21, 2025, 02:20 AM UTC

    Claim submissions have started receiving payer acknowledgements and Availity has acknowledged the backlog of claims submitted on 10/20.

Read the full incident report →

Notice October 16, 2025

Delays with Processing Some ERA Documents

Detected by Pingoru
Oct 16, 2025, 04:31 PM UTC
Resolved
Oct 16, 2025, 05:31 PM UTC
Duration
1h
Affected: ERA processing pipeline
Timeline · 4 updates
  1. investigating Oct 16, 2025, 04:31 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 16, 2025, 05:29 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 16, 2025, 05:30 PM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 16, 2025, 05:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 14, 2025

API Service Degradation

Detected by Pingoru
Oct 14, 2025, 08:03 PM UTC
Resolved
Oct 14, 2025, 09:16 PM UTC
Duration
1h 12m
Affected: Encounters & Coded Encounters APIsChange Healthcare Eligibility APIAppAvaility Eligibility API
Timeline · 3 updates
  1. identified Oct 14, 2025, 08:03 PM UTC

    We have identified an issue with our API that is causing some requests to fail. We are working on a fix.

  2. monitoring Oct 14, 2025, 08:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 14, 2025, 09:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 10, 2025

General App/API Slowness

Detected by Pingoru
Oct 10, 2025, 03:57 PM UTC
Resolved
Oct 10, 2025, 04:51 PM UTC
Duration
54m
Affected: Encounters & Coded Encounters APIsChange Healthcare Eligibility APIAppAvaility Eligibility API
Timeline · 4 updates
  1. investigating Oct 10, 2025, 03:57 PM UTC

    We are tracking degraded performance of some API endpoints which is also affecting app performance & responsiveness. We are actively investigating this issue.

  2. identified Oct 10, 2025, 04:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 10, 2025, 04:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 10, 2025, 04:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 18, 2025

bulk action and claim submission slowness

Detected by Pingoru
Sep 18, 2025, 01:44 PM UTC
Resolved
Sep 18, 2025, 04:59 PM UTC
Duration
3h 15m
Affected: AppClaim Submission
Timeline · 3 updates
  1. investigating Sep 18, 2025, 01:44 PM UTC

    We are currently investigating an issue with bulk claim actions and claim submission slowness.

  2. monitoring Sep 18, 2025, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results. Expect queued bulk claim actions to begin running shortly.

  3. resolved Sep 18, 2025, 04:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 17, 2025

Contracts page intermittent outages

Detected by Pingoru
Sep 17, 2025, 08:14 PM UTC
Resolved
Sep 17, 2025, 09:01 PM UTC
Duration
46m
Affected: App
Timeline · 2 updates
  1. identified Sep 17, 2025, 08:14 PM UTC

    We have identified an issue causing outages on the Contracts page. We have discovered the root cause and are in the process of actively remediating the issue.

  2. resolved Sep 17, 2025, 09:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 15, 2025

Claim action and submission performance degradation

Detected by Pingoru
Sep 15, 2025, 06:26 PM UTC
Resolved
Sep 15, 2025, 10:54 PM UTC
Duration
4h 27m
Affected: AppClaim Submission
Timeline · 2 updates
  1. monitoring Sep 15, 2025, 06:26 PM UTC

    We have received reports and confirmed intermittent occurrences of performance degradation on claim actions and submissions. We have identified the core issue, and remediation is currently in flight

  2. resolved Sep 15, 2025, 10:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 21, 2025

"Something went wrong" error message on claim page

Detected by Pingoru
Aug 21, 2025, 01:05 PM UTC
Resolved
Aug 21, 2025, 02:02 PM UTC
Duration
57m
Affected: App
Timeline · 4 updates
  1. investigating Aug 21, 2025, 01:05 PM UTC

    A "Something went wrong" error message is appearing beneath the Non-Insurance Payers section of the claim page for some users. We are actively investigating.

  2. identified Aug 21, 2025, 01:23 PM UTC

    We have identified the root cause issue and are deploying a fix.

  3. monitoring Aug 21, 2025, 01:26 PM UTC

    The fix has been deployed. If you still see the "Something went wrong" error message, please refresh your browser or reload the page.

  4. resolved Aug 21, 2025, 02:02 PM UTC

    We have not received any further reports of issues and are marking this incident as resolved.

Read the full incident report →

Minor August 14, 2025

Delays in processing rejection signal from clearinghouse and payer

Detected by Pingoru
Aug 14, 2025, 10:59 PM UTC
Resolved
Aug 20, 2025, 04:21 PM UTC
Duration
5d 17h
Affected: Claim Submission
Timeline · 2 updates
  1. identified Aug 14, 2025, 10:59 PM UTC

    Some payer rejection or acceptance responses are delayed in being visible on submitted claims. Candid is working to ensure all received payer responses are recorded on claims in a timely manner. This issue only affects some claims submitted in the past 7 days.

  2. resolved Aug 20, 2025, 04:21 PM UTC

    Payer rejections and acceptance responses are now up to date for all claims.

Read the full incident report →

Notice August 13, 2025

Claim Actions and Claim Submission may be delayed for some users

Detected by Pingoru
Aug 13, 2025, 05:49 PM UTC
Resolved
Aug 13, 2025, 06:19 PM UTC
Duration
29m
Affected: Claim Submission
Timeline · 2 updates
  1. monitoring Aug 13, 2025, 05:49 PM UTC

    We are aware of an issue that is delaying claim actions and claim submission for some users. We have identified the root cause and are monitoring recovery.

  2. resolved Aug 13, 2025, 06:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 29, 2025

Reporting Issues

Detected by Pingoru
Jul 29, 2025, 06:24 PM UTC
Resolved
Jul 29, 2025, 07:15 PM UTC
Duration
51m
Affected: Reports
Timeline · 2 updates
  1. identified Jul 29, 2025, 06:24 PM UTC

    All reports are experiencing significant lag. We have identified the issue and expect to remediate within an hour.

  2. resolved Jul 29, 2025, 07:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 25, 2025

V3 Exports Delays - Remediation in Progress

Detected by Pingoru
Jul 25, 2025, 05:13 PM UTC
Resolved
Jul 29, 2025, 04:04 AM UTC
Duration
3d 10h
Affected: Exports
Timeline · 2 updates
  1. monitoring Jul 25, 2025, 05:13 PM UTC

    Information in V3 Exports is currently delayed. Remediation is in progress.

  2. resolved Jul 29, 2025, 04:04 AM UTC

    Exports v3 is currently operational for requests on 7/27; the 7/27 files are available and contain all events from 7/22 to 7/27. Previous dates are still missing files and expected to 503 if requested, but will be updated tomorrow

Read the full incident report →

Minor July 23, 2025

Issue submitting claims

Detected by Pingoru
Jul 23, 2025, 04:23 PM UTC
Resolved
Jul 23, 2025, 04:45 PM UTC
Duration
22m
Affected: AppClaim Submission
Timeline · 3 updates
  1. identified Jul 23, 2025, 04:23 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jul 23, 2025, 04:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 23, 2025, 04:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 21, 2025

Claim page performance degradation

Detected by Pingoru
Jul 21, 2025, 11:46 PM UTC
Resolved
Jul 22, 2025, 02:09 AM UTC
Duration
2h 23m
Affected: AppClaim Submission
Timeline · 3 updates
  1. investigating Jul 21, 2025, 11:46 PM UTC

    We are currently investigating degraded performance in the claims app

  2. identified Jul 22, 2025, 12:30 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 22, 2025, 02:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 17, 2025

Claim Actions running slower than usual

Detected by Pingoru
Jul 17, 2025, 08:01 PM UTC
Resolved
Jul 17, 2025, 11:47 PM UTC
Duration
3h 46m
Affected: AppClaim Submission
Timeline · 2 updates
  1. monitoring Jul 17, 2025, 08:01 PM UTC

    We have identified an issue that is causing some Claim Actions, like submissions or specific edits, to run slower than usual. We are actively monitoring the situation and will update here when our system has caught up to all affected claim actions.

  2. resolved Jul 17, 2025, 11:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2025

Claim actions and submission performance degradation

Detected by Pingoru
Jul 16, 2025, 02:22 PM UTC
Resolved
Jul 16, 2025, 07:16 PM UTC
Duration
4h 54m
Affected: AppClaim Submission
Timeline · 4 updates
  1. identified Jul 16, 2025, 02:22 PM UTC

    We are experiencing issues with claim actions performance and automated submission tooling. We have identified the issue and are actively pursuing remediation

  2. identified Jul 16, 2025, 04:31 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 16, 2025, 05:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 16, 2025, 07:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 15, 2025

Claim actions intermittent issues

Detected by Pingoru
Jul 15, 2025, 03:26 PM UTC
Resolved
Jul 15, 2025, 04:01 PM UTC
Duration
34m
Affected: AppClaim Submission
Timeline · 2 updates
  1. investigating Jul 15, 2025, 03:26 PM UTC

    We are experiencing intermittent breaks to claim actions and submission experiences. The root cause has been identified, and a fix is being actively deployed.

  2. resolved Jul 15, 2025, 04:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 11, 2025

Actions taken on Claims taking longer than usual to process

Detected by Pingoru
Jul 11, 2025, 04:29 PM UTC
Resolved
Jul 11, 2025, 09:44 PM UTC
Duration
5h 15m
Affected: AppClaim Submission
Timeline · 3 updates
  1. investigating Jul 11, 2025, 04:29 PM UTC

    We are aware of an issue affecting the time it takes for actions/edits on claims to process in our system. We are actively investigating this issue.

  2. monitoring Jul 11, 2025, 05:36 PM UTC

    We have implemented a fix and are burning down a backlog of tasks that built up during the incident. Will update here when everything is up to date once again.

  3. resolved Jul 11, 2025, 09:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 9, 2025

Data Inconsistencies in Reports App

Detected by Pingoru
Jul 09, 2025, 06:34 PM UTC
Resolved
Jul 11, 2025, 05:37 PM UTC
Duration
1d 23h
Affected: Reports
Timeline · 2 updates
  1. identified Jul 09, 2025, 06:34 PM UTC

    We are aware of an issue in our Reporting app: some fields have not been updating correctly as of 6/27. Remediation in Progress

  2. resolved Jul 11, 2025, 05:37 PM UTC

    This issue is now resolved.

Read the full incident report →