Candid Health experienced a notice incident on October 20, 2025 affecting Claim Submission, lasting 4h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Claim Submission
Update timeline
- monitoring Oct 20, 2025, 09:24 PM UTC
Availity is experiencing claim processing delays on October 20th since 3am due to the AWS outage. We are monitoring Availity submission status and will update when normal claim processing resumes.
- resolved Oct 21, 2025, 02:20 AM UTC
Claim submissions have started receiving payer acknowledgements and Availity has acknowledged the backlog of claims submitted on 10/20.